Job Description
The next step in your career starts here...
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Permanent, Full-Time opportunity
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Monday to Friday
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Genuine career development and progression opportunities
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As the Senior Customer Service Coordinator at our Emerald branch, you'll be responsible for providing a high level of assistance to the Area Manager in the effective management and general operation of the branch.
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You'll Enjoy Variety In Your Role Including
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Ensuring the safety of your team and Coates customers
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Lead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.
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Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
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Managing administrative tasks, asset and quality management
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What You'll Get In Return
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Development and career progression pathways
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Flexible working options available—let's discuss what works best for you
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Access to our employee discounts, benefits and wellbeing program
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Purchased additional leave program
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Novated leasing and salary sacrifice
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12 weeks Paid Parental Leave in addition to government parental leave scheme
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Volunteering opportunities through the Coates Foundation
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What You'll Bring To The Role
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5+ years in customer facing work experience, as well as
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Excellent communication skills, both written and verbal
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Ability to multitask and prioritise
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Demonstrated problem solving skills
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Ability to support and lead a team
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A desire to provide amazing customer experience
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General computer skills (MS Word, Excel, Outlook)
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Trade, or previous hire industry experience, will be highly regarded
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Looking for more reasons to join Coates?
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At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
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We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
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But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
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Visit careers.coates.com to learn more about our values and opportunities.
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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
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📌 Senior Customer Service Coordinator (Emerald)
🏢 Coates
📍 Emerald