Job Description
Implementation Capability Lead
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Location: Sydney CBD, hybrid
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Lead and develop a team of approximately ***** Implementation Consultants within a growing enterprise SaaS business. This is a capability leadership role focused on people, delivery standards and commercial performance. It is not a hands-on technical lead or project Delivery Manager position.
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The role: You will lead the Implementation Consultant function and improve how customer implementations are delivered across the business. Your responsibilities will include:
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Leading, coaching and performance managing the consulting team
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Developing senior consultants, team leads and emerging managers
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Improving delivery standards, governance and ways of working
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Managing utilisation, forecasting, capacity and team performance
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Reducing rework and improving delivery quality and consistency
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Supporting Delivery Managers across multiple customer engagements
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Building adoption for new operating models, tools and processes
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Improving commercial, customer and operational outcomes
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Your background: You will have:
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Formal leadership experience across consulting, implementation, professional services or customer delivery
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Experience managing a sizeable team, ideally 15 or more people
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Evidence of building or materially improving a delivery capability
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Introduced operating models, governance or delivery frameworks that were adopted across teams
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Commercial delivery experience covering utilisation, forecasting, capacity or portfolio performance
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Experience supporting multiple concurrent external customer implementations
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Strong senior stakeholder and change leadership skills
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A background in SaaS, software implementation or configurable platforms
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Technical implementation experience is helpful, but deep configuration or coding experience is not required. The priority is proven people leadership, capability transformation and commercial delivery maturity.
#J-*****-Ljbffr

📌 Implementation Team Lead (New South Wales)
🏢 Fyndr Group
📍 New South Wales