Job Description
Life @ AP+:
n
We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
n
We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.
n
The Purpose:
n
TheProduct Design Leadsets the vision and direction for design at AP+, shaping how we create trusted,secureand high-quality experiences across
payments,identityand
fraud.
n
This role leads design strategy, capability, governance and capacity planning across product and service design. It ensures AP+ has the standards, methods, operatingmodeland talent needed to deliver coherent outcomes for
members,stakeholdersand
the broader payments ecosystem.
n
Working across AP+, industry partners and the wider ecosystem, the role turns customer, member and system-level insights into clear product,serviceand business direction. It balances usability, trust,securityand long-term value, helping shape the future of trusted digital experiences in support of AP+'s role as critical national infrastructure.
n
KeyResponsibilitiesthe
Role Owns:
n
n
Define and evolve AP+'s design vision,strategyand operating model.
n
Establish and govern design
standards,frameworksand
ways of working.
n
Build and lead a high-performing
multidisciplinaryProduct
& ServiceDesign team, including capability,
workforceplanningand
recruitment.
n
Set the direction for
research,insightand
experience design to enable evidence-based decisions.
n
LeadServiceDesign to improve end-to-end customer,memberand operational experiences.
n
Oversee the design of complex products and services,



embedding usability, accessibility, trust,securityand brand.
n
Influence
executives,membersand
stakeholders to shape product,serviceand ecosystem outcomes.
n
Prioritise andallocatedesign capability across the portfolio to balance strategic and delivery needs.
n
Providestrategicadvice
ondesign-
relatedopportunities,risksand
trade-offs.
n
Champion human-centred design and build organisational design capability through
leadership,coachingand
advocacy.
n
Continuously improve the Design function, driving
capability,maturityand
delivery excellence.
n
n
You'lllikely be a strong fit for this role if:
n
Qualifications
n
n
Tertiary qualification in Design, Human-Centred Design, UX, Product Design,
Business,Technologyor
a related discipline.
n
Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management or Agile delivery.
n
n
Experience
n
n
Extensive experience leading multidisciplinary design teams in complex, regulated or ecosystem environments.
n
Proven success defining design strategy, building organisational
capability,establishinggovernanceand
operating models, and influencing executive decision-making.
n
n
Knowledge
n
n
Deepexpertisein human-centred design, service design, product design, user
research,accessibilityand
design governance.
n
Strong understanding of systems thinking and designing end-to-end customer and service experiences.
n
Solid knowledge of design operating models,
capabilitydevelopmentand
workforce planning.
n
Sound understanding of product management, Agiledeliveryand digital technology environments, ideally across payments, identity,fraudor other regulated industries.
n
n
What happens next:
n
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
n
AP+ are not partnering with Recruitment agencies for this role.
#J-*****-Ljbffr

📌 Product Design Lead (New South Wales)
🏢 auspayplus.com.au
📍 New South Wales