Job Description
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XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
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XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and
Manufacturingdomains.
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We have 120+technocrats in Australia working at our clientlocations.
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XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Key Responsibilities
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Design, develop, configure, and implement ServiceNow ITOMsolutions, including Discovery, Service Mapping, Event Management,CMDB, Cloud Discovery, and AIOps.
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Collaborate with Business Analysts, Architects, andstakeholders to understand business requirements and translate them intotechnical solutions.
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Configure and customize ServiceNow ITOM applications based onfunctional and technical specifications.
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Develop and maintain Discovery schedules, patterns, probes,sensors, and MID Server configurations to ensure accurate
infrastructurediscovery.
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Implement and support Service Mapping solutions for businessservices, applications, and infrastructure components.
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Configure Event Management components, including event rules,alert correlation, alert aggregation, event transformations,
operationalintelligence,
and remediation workflows.
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Design and develop integrations between ServiceNow andenterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor,AWS CloudWatch, AppDynamics, and other monitoring platforms.
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Develop custom applications, workflows, Flow Designer solutions, Script Includes, Business Rules, UI Policies, Client Scripts,and REST/SOAP integrations.
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Support CMDB implementation and maintenance
activities,including
CI class creation, relationship mapping, identification andreconciliation rules, and data quality improvements.
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Develop automation solutions using ServiceNow
Orchestration,IntegrationHub,
Flow Designer,



and scripting frameworks.
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Troubleshoot complex platform issues related to Discovery,Service Mapping, Event Management, integrations, and CMDB operations.
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Create technical design documents, configuration guides,deployment procedures, and operational runbooks.
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Participate in Agile ceremonies, including sprint planning,backlog refinement, code reviews, and release management activities.
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Support User Acceptance Testing (UAT), defect
resolution,production
deployments, and hypercare activities.
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Ensure platform performance, scalability, security, andadherence to ServiceNow development best practices.
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Collaborate with infrastructure, cloud, network, andapplication teams to improve service visibility and
operationalefficiency.
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Provide technical guidance and mentoring to junior developersand implementation team members.
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Support CMDB governance initiatives and continuous serviceimprovement programs.
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Required Skills & Experience
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6-10 years of overall IT experience with 4+ years of hands-onServiceNow development experience.
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Strong experience with ServiceNow ITOM modules
includingDiscovery,
Service Mapping, Event Management, and CMDB.
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Hands-on experience with MID Servers, Discovery Patterns,Probes, Sensors, and Service Mapping implementations.
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Experience developing REST and SOAP integrations with externalsystems and monitoring tools.
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Solid understanding of CMDB data models, CSDM, Identificationand Reconciliation Engine (IRE), and CMDB governance.
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Experience working with cloud platforms such as AWS, Azure, andGCP.
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Knowledge of infrastructure technologies including Windows,Linux, networking, virtualization, databases, and middleware platforms.
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Familiarity with ITIL processes including Incident, Change,Problem, and Configuration Management.
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Experience with Agile/Scrum development methodologies andDevOps practices.
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Strong troubleshooting, debugging, and performance
optimizationskills.
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#J-*****-Ljbffr

📌 Servicenow Itom Senior Developer (New South Wales)
🏢 XPT Software
📍 New South Wales