Job Description
Tender Loving Care Disability Services - Gosford NSW
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Tender Loving Care Disability is committed to supporting individuals with disabilities to live
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meaningful and fulfilling lives through person-centred, inclusive, and community-based
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support. Our values guide our practice:
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Integrity: We operate ethically and transparently.
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Respect: We uphold the rights, dignity, and worth of all people.
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Impact: We strive for meaningful, measurable outcomes.
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Engagement: We work collaboratively with participants, families, and the community.
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Position Purpose
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The Area Manager is responsible for leading support services and operational performance across the region. This includes managing direct and flexible supports aligned with:
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Participant goals and NDIS plans
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NDIS Practice Standards and Code of Conduct
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The vision, mission, and values of Tender Loving Care Disability
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This role ensures the delivery of high-quality, person-centred, safe, and responsive services for people with disability.
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Key Responsibilities
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1. NDIS Compliance and Quality
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Ensure service delivery is compliant with the NDIS Quality and Safeguards
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Commission requirements.
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Oversee internal audits, practice reviews, and continuous improvement initiatives.
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Report incidents, manage risk, and ensure participant rights and choice are respected.
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Maintain accurate and up-to-date participant records and documentation.
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2. Leadership and Workforce Development
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Supervise, support, and develop Community Support Workers and Direct Supports
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Conduct regular supervision, performance reviews, and training.
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Ensure onboarding, induction, and ongoing development meets NDIS expectations.
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Promote a workplace culture that aligns with Tender Loving Care Disability's values.
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3. Participant-Centred Service Delivery
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Oversee development and review of individualised support plans.
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Promote participant choice, dignity of risk, and supported decision-making.
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Monitor service delivery to ensure it meets participant goals and funded supports.
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Lead service improvements based on feedback and participant outcomes.
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4. Operational and Financial Management
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Develop and manage program budgets aligned with NDIS price guides and funding.
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Implement efficient staffing and resource planning based on service needs.
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Ensure compliance with Service Agreements and schedule of supports.
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Submit accurate monthly operational and financial reports to the CEO.
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5. Community and Stakeholder Engagement
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Build and maintain strong relationships with participants, families, Local Area
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Coordinators, support coordinators, and community partners.
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Represent Tender Loving Care Disability in community and sector forums.
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Facilitate opportunities for participants to connect with and contribute to their communities.
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6. Risk, Incident, and WHS Management
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Promote a safe workplace culture and support the wellbeing of staff and participants.
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Ensure all incidents, hazards, and complaints are managed and reported in line with
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NDIS and WHS guidelines.
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Liaise with the WHS and Return to Work Manager on workplace injury and recovery
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processes.
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Identify and mitigate risks in service delivery.
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Qualifications and Experience
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Minimum 2 years' leadership or management experience in the disability or community sector
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Demonstrated knowledge of the NDIS Practice Standards and Code of Conduct
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Solid leadership, mentoring, and interpersonal skills
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High-level written and verbal communication, including reporting and stakeholder
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Strong administrative and digital literacy skills
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NDIS Worker Screening Check, Working with Children Check, and National Police
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Clearance
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Tertiary qualifications in Disability, Community Services, or related fields
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Certificate IV or Diploma in Community Services Management
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Training in Positive Behaviour Support, trauma-informed practice, or similar
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Additional Requirements
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Commitment to the mission, values, and policies of Tender Loving Care Disability
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Uphold participant confidentiality and rights at all times
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Willingness to work flexibly, including occasional after-hours support
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Participate in professional development and reflective practice
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📌 Area Manager - Ndis (Central Coast)
🏢 Tender Loving Care Disability Services
📍 Central Coast