Job Description
Shangri-La Sydney is looking for an experienced and motivated Manager on Duty to join our vibrant Front Office team and play a key role in delivering exceptional guest experiences every day.
n
Are you Shangri-La?
n
Nestled between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks precinct, Shangri-La Sydney is the city's premier luxury hotel. With 565 beautifully appointed guest rooms and suites, 18 versatile event spaces, and world-class dining and hospitality experiences, we set the benchmark for excellence in luxury service.
n
About the Role
n
Reporting to the Front Office Manager and Assistant Front Office Manager you will be at the heart of hotel operations, leading by example and ensuring the seamless delivery of five-star service across the property.
n
As Manager on Duty, you will:
n
n
Champion exceptional guest service and create memorable experiences
n
Coordinate and oversee Front Office operations to ensure smooth daily performance
n
Foster effective communication between Front Office and all hotel departments
n
Act as the representative of Senior Management during your shift
n
Resolve guest concerns professionally and efficiently
n
Ensure the comfort, safety, and satisfaction of all guests
n
Support and inspire your team to achieve service excellence
n
n




This is an exciting opportunity for a hospitality professional who enjoys taking ownership, solving challenges, and making a genuine impact on the guest journey.
n
About You
n
To succeed in this role, you will bring:
n
n
A minimum of 2 years' experience in a similar leadership role within a 5-star hotel environment
n
Outstanding verbal and written communication skills
n
The ability to remain calm, professional, and guest-focused in a fast-paced environment
n
Robust problem-solving and decision-making capabilities
n
Experience with Opera PMS, PABX, and Microsoft Office applications
n
A passion for luxury hospitality and creating exceptional guest experiences
n
Current First Aid Certification
n
Current RSA Certification
n
Full Australian working rights
n
Flexibility to work rotating shifts across a 7-day roster
n
n
Why Join Shangri-La Sydney?
n
At Shangri-La Sydney, you'll be part of a team that values excellence, collaboration, and genuine hospitality. We offer:
n
n
A supportive and inclusive workplace culture
n
Career development and progression opportunities within a global luxury hotel brand
n
Ongoing training and mentorship from experienced leaders
n
The chance to work in one of Sydney's most iconic hospitality destinations
n
#J-*****-Ljbffr

📌 Manager On Duty (Sydney)
🏢 Shangri-La Group
📍 Sydney