About the Opportunity
Reporting to the BA Practice Team Leader, the Senior Technical Business Analyst plays a critical role within the Program Management Department, supporting complex infrastructure and technology uplift initiatives.
This role will focus on delivering critical infrastructure uplift and lifecycle initiatives, including Network Security Uplift initiatives, firewall and server lifecycle, and in some instances application version uplift.
These initiatives are delivered through a mix of project and BAU led delivery models, with impacts ranging from simple to complex integrations across RACV's technology landscape.
The Senior Technical BA will work across the full delivery lifecycle, from Discovery/planning through to design and delivery, ensuring business, technical, and security requirements are clearly defined and successfully implemented.
You will collaborate closely with all technology teams to translate business and technical needs into scalable, secure, and compliant solutions.
This could be just the right role for you
As a Senior Technical BA, you'll be the bridge between business intent and technical delivery, working closely with architecture, engineering, and delivery teams to shape and drive outcomes.
Lead end-to-end business and technical analysis activities across infrastructure initiatives
Work across Discovery, Planning, Design and Delivery phases, ensuring alignment from problem definition through to implementation
Facilitate workshops with technical SMEs to define requirements
Translate business requirements into technical requirements, integration points,



and architecture-aligned outputs
Support solution design by collaborating with all project stakeholders
Identify risks, dependencies, and impacts across infrastructure platforms
Support backlog management, prioritisation, and delivery planning with the project teams
Apply BA practice standards, governance, and tooling (Jira, Confluence, etc.)
You'll also contribute to the BA Practice by sharing technical insights, uplifting capability, and embedding best practices across the team.
Who we are looking for and what you will bring
We are looking for a Senior Technical BA with strong infrastructure experience who thrives in complex, integrated environments and can confidently engage with both technical and business stakeholders.
5+ years' experience as a Business Analyst, including 3+ years as a Senior Business Analyst
Proven experience delivering infrastructure or cloud-based initiatives
Strong understanding of enterprise infrastructure concepts, including networking and firewalls
Experience working with architecture and engineering teams, translating business needs into requirements
Robust stakeholder engagement across technical and non-technical audiences




Experience working across project delivery environments and technology uplift
Strong analytical, problem-solving, and facilitation skills
Proficiency with tools such as Microsoft O365 suite, Jira, Confluence, Visio, draw.io, or equivalent
Experience with cloud migrations or infrastructure uplift/lifecycle programs
Experience with security and compliance programs
Experience working with vendors and managed service providers
Tertiary qualifications in Computer Science, or a related field (essential)
Why work for RACV?
Be part of a high-performing BA Practice supporting enterprise transformation.
Strong focus on capability uplift, knowledge sharing, and continuous improvement aligned with risk reduction, compliance and lifecycle management.
Hybrid working arrangements with a collaborative culture.
There's so much on offer when you join RACV with benefits including
Our flexible and informal work environment helps bring balance between work and home.
Generous discounts on home and car insurance policies and RACV roadside care.
Great discounts across all RACV resorts.
Discounts from corporate partners that are updated monthly.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and the role, please let our Talent Acquisition Team know.
#J-*****-Ljbffr

📌 Senior Technical Business Analyst (Melbourne)
🏢 Royal Automobile Club Of Victoria
📍 Melbourne