Business Manager - After Hours and Operations Support
Reporting to the Executive General Manager, you will lead people, operations and commercial performance while supporting broader branches, regions and divisions. This is a hands-on leadership role for someone who thrives in a fast-paced workforce environment, builds high-performing teams and delivers exceptional outcomes for clients, candidates and employees.
Key responsibilities
Lead, coach and develop a high-performing, inclusive team
Oversee recruitment delivery, workforce planning, mobilisation and rostering
Drive operational excellence, compliance, WHS and service quality
Build strong client relationships and identify business development opportunities
Own branch commercial performance, including revenue, margins and forecasting
Lead and support the National After Hours Team, including rostering and escalations
Drive continuous improvement and contribute to national initiatives across NW People
Support workforce programs, including wage subsidy administration and compliance
About you




5+ years' experience in recruitment, labour hire, workforce management or a similar setting
Proven people leadership and team development capability
Strong business development, sales and client relationship skills
Operational, compliance and workforce planning experience
Excellent communication, problem-solving and decision-making skills
A leadership style built on fairness, authenticity, collaboration and accountability
Experience with after-hours/24-7 operations, WHS, industrial relations, workforce technology or wage subsidy programs will be highly regarded
About us
At NW People, people come first. We believe in fairness, integrity, collaboration and creating an environment where our people can thrive. This is an opportunity to make a genuine impact - leading a business unit while contributing to the growth, capability and success of One NWP nationally.
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📌 Business Manager - After Hours And Operations Support (New South Wales)
🏢 NW People
📍 New South Wales