Job Description
Office Administration & Customer Service Coordinator
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Wacoal Australia
n Brunswick, Melbourne VIC
n Full Time
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Join One of the World's Leading Lingerie Brands
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Wacoal Australia is part of the globally recognised Wacoal Group, renowned for designing premium lingerie, swimwear and activewear for women across A-K cup sizes.
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Our portfolio includes Wacoal, Freya, Fantasie, Elomi and Goddess, some of the most respected brands in the intimate apparel industry.
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We are seeking a motivated and enthusiastic Office Administration & Customer Service Coordinator to support our Australian and New Zealand retail customers, National Sales Team and local leadership team. This is a varied and rewarding role where no two days are the same.
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Based in our Brunswick showroom, you will play a key role in office operations, customer service, sales support, reporting and event coordination while working closely with the General Manager and National Sales Manager.
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About the Role
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Reporting directly to the General Manager, your responsibilities will include:
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Providing administrative support to the General Manager and National Sales Manager
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Supporting key national retail accounts and department store customers
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Delivering exceptional customer service to Australian and New Zealand retailers
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Preparing sales reports, analysing data and maintaining reporting dashboards
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Monitoring and coordinating daily shipments nationally
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Assisting the UK Customer Service and Accounts teams
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Managing mail, courier services and showroom administration
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Coordinating travel arrangements for the management and sales teams
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Organising sales conferences,



events and fashion presentations
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Supporting marketing and PR activities as required
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Managing product samples and showroom merchandising
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Welcoming and assisting clients visiting the showroom
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About You
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To be successful in this role, you will demonstrate:
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Previous experience in administration, customer service, sales support or office coordination
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Strong Microsoft Excel, PowerPoint and reporting skills
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Excellent written and verbal communication skills
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Outstanding organisational and time management abilities
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Ability to manage multiple priorities in a fast-paced environment
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High attention to detail and strong problem-solving skills
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A proactive, positive and professional attitude
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Capacity to work independently and take ownership of tasks
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Confidence working with internal teams and external customers
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An interest in fashion, retail, lifestyle or consumer brands
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Current Australian Driver's Licence
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Reliable motor vehicle
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Intermediate to advanced Microsoft Office skills
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Full working rights in Australia
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Why Join Wacoal?
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Work with internationally recognised fashion brands
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Diverse and engaging role with broad business exposure
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Supportive and collaborative team environment
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Opportunity to work closely with senior leadership
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Grow your skills across sales support, customer service, marketing and events
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Be part of a passionate and agile fashion business
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If you are a highly organised professional who enjoys variety, thrives in a fast-paced environment and has a passion for delivering exceptional customer service, we would love to hear from you.
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📌 Office Administration & Customer Service Coordinator (Victoria)
🏢 Wacoal
📍 Victoria