Senior Platform Operations Lead | Salesforce
Lead platform operations for a business-critical enterprise Salesforce environment, managing senior engineers, platform enablement, major incidents, releases and continuous improvement.
Location :
All acrossAustralia
Work Arrangement:
Hybrid
Contract Duration:
12 months with one 12-month extension option
Security Clearance Requirement:
Baseline or higher
Essential Tasks
Lead and manage Senior Platform Engineers supporting a critical enterprise CRM platform.
Drive Salesforce platform enablement, operational leadership and continuous improvement.
Coordinate major incident response, releases, testing, CAB activities and change governance.
Manage vendors and ICT stakeholders while strengthening platform security and resilience.
Key Criteria
More than 5 years' experience leading and managing ICT support teams.
Experience supporting or managing complex CRM/business systems, including Salesforce.
Strong process development, documentation and implementation capability.
Proven stakeholder engagement, problem-solving and technical leadership experience.
Due to the nature of this setting, Australian citizenship is required.
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