Lift Off Early Intervention – Wiley Park NSW
Lift Off Early Intervention is an NDIS Registered Provider and is seeking an experienced Practice Manager to join our dedicated team in Wiley Park, NSW.
What you'll be doing
Practice Manager responsibilities include:
Clinic Operations ManagementCoordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies
Optimising workflows
Supporting our therapy professionals
Maintaining a high standard of client care and service
Ensuring the clinic is compliant with NDIS and health and safety regulations
Monitoring and maintaining inventory levels of office supplies, equipment and resources.
Team leadership and Staff ManagementRecruiting, training, and managing administrative and support personnel.
Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.
Conducting regular performance evaluations and provide support for staff development.
Onboarding new team members
Developing Systems Manual
Training new team members in systems and processes
Managing therapy teams, admin team and finance team
Preparing and managing the clinic budget, including expenses, payroll, and billing.
Overseeing billing processes, insurance, and accounts.
Monitor clinic financial performance and identify areas for improvement.
Client Experience & Customer ServiceFostering a welcoming and supportive environment for patients.




Handling client concerns or complaints with professionalism and resolving issues promptly.
Working with clinicians to develop and improve client service standards.
Compliance & Quality AssuranceEnsuring compliance with all relevant NDIS and healthcare regulations and professional standards.
Maintaining accurate and up-to-date patient records in accordance with privacy laws.
Implementing quality improvement initiatives to enhance client experiences and operational efficiency.
Strategic Planning & Business DevelopmentDeveloping and implementing strategies to improve clinic services
Liaising with external partners, healthcare providers, and suppliers as necessary.
Supporting marketing and business development manager efforts to promote clinic services.
Requirements and skills
Proven experience in the NDIS sector
Excellent leadership skills
Excellent verbal and written communication, problem solving and organisational skills
Strong knowledge of healthcare operations, particularly in an allied health workplace.
Proficiency in practice management software and Microsoft Office Suite
Familiarity with office management procedures and basic accounting principles
Ability to manage a team effectively and promote a positive work culture
Customer service oriented
Able to complete complex administrative tasks with minimal supervision
Be thorough and pay attention to detail
Able to work well independently as collaboratively with others
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📌 Practice Manager (Sydney)
🏢 Lift Off Early Intervention
📍 Sydney