Job Description
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Provides supervision and assists with training levels 1 and 2 within a designated area.
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Supervises 4 or more level 1 and 2 employees within a designated area.
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A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
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Undertakes problem solving using knowledge and skills for this level.
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Works to complex instructions and procedures and is responsible for work undertaken.
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Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.
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May include a team member who has completed Bio-Box training (at Classification Level 2) and attained the required competence as a Bio-Box Operator.
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Our Vision is being leaders in creating experiences and properties that escape the ordinary.
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Our Goals
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Growing revenue above market
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Business transformation
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Our Values
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Empowerment: We make it happen
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Possibilities: We evolve and innovate
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Community: We make the connection
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Cinema Worker Level 3 Key Accountabilities
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In addition to the key accountabilities for Levels 1 and 2, a Level 3 team member is also accountable for:
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Generaln
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Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.
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Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.
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Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work environment.
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Provides team members with explicit direction and coaching in tasks, and towards departmental goals and targets.



Actively supports and drives business goals and values within designated area.
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Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.
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Actively contribute to and participate in all cinema campaigns relevant to the designated area. Ensuresa collaborative approach to promotional activities.
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Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.
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Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.
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Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.
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Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.
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Implementation of policies and procedures.
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Implementation of quality control techniques.
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Maintains strong operational and product knowledge within designated area.
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Bio-Boxn
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Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
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Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
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Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
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Monitor the delivery of alternative content including live satellite streaming and special event screenings. Rectify any issues as appropriate to skill and knowledge at this level.
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TMS daily scheduled session check.
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Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
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Knowledge in film programming.
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General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
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KPI's
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KPI - Operational Responsibility for Cinema
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Customer feedback through NPS results and in-person.
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Achieve an elevated level of competence in cash handling.
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Food and beverage prepared and served to a high standard and in a timely manner.
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Stocktake variances within accepted company guidelines.
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Departmental results are in line with company targets.
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Effectively executes training according to company policies and procedures.
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Effectively undertakes team leadership through coaching in the spirit of collaboration and support of fellow employees.
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Skills and Experience
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These are the desired skills and experience for this role:
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Minimum of 6 months of experience at Cinema Employee Level 2.
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Competent in basic Maths and English.
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Competent in all FOH departments.
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Competent in cash handling.
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Displays leadership ability.
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Behavioural Capabilities
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The following are the mindsets and behaviours required for this role:
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Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
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Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
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Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
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Communication: Displays effective communication with all team members, customers and contractors.
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Decision Making: Ability to make on the spot, effective decisions.
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Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
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Personal Presentation: Excellent personal presentation and grooming.
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Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.
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#J-*****-Ljbffr

📌 Supervisor Cinema Worker Level 3 (Queensland)
🏢 EVT
📍 Queensland