Job Description
Overview
Role Overview
Responsible for leading operational process and execution across D2C, Retail and Event verticals for the Australian and Current Zealand markets.
How You Will Make An Impact
Owner for operational KPI's and service levels supporting AUS expansion across all verticals and NZ fulfilment
Contract management of 3PL service provision covering D2C and retail replenishment in AUS and NZ
Ownership of the domestics carrier relationships and service performance for AUS/ NZ delivery
Leadership of operational planning to support Event operations
Lead capacity planning for the AUS / NZ markets
Facilitate, plan and execute operational aspects for new product or service launches
Develop, lead, and implement tactical opportunities to leverage improved scale to optimise service and cost
Responsible for fulfilment centre budget
Develop effective business partnerships with all senior department leaders and facilitate cross functional activities to meet or exceed established annual operating plans for the region
Be the operational subject matter expert supporting ambitious business growth and profitability
What You Bring To The Team
Working knowledge and experience working within AUS operational landscape
Experience in managing 3PL contracts and service providers
Proficient in fulfilment operations and optimising efficiency
Experienced in technical investigations and route cause analysis
Highly numerate.




Able to validate action and support decisions with data
Proficient in Standard Microsoft Applications
Experience in Ecommerce as a functional leader and preferably, as a site leader
Experience with using WMS/ ERPs to optimise performance
Experience supporting a high growth startup/ scaleup team
At Fanatics, we value transparency and honesty.
If you don't meet every single requirement, that's okay – we still want to hear from you!
We believe in the power of diverse experiences and talents.
If you're excited about the role and confident that you can contribute, don't hesitate to apply.
We're genuinely interested in how your unique skills and perspective can help us build something amazing together.
What's In It For You
Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience.
With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits: At Fanatics, we're dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate.
Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
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📌 Head Of Operations (Aus/Nz) (Victoria)
🏢 Fanatics
📍 Victoria