Administration / Customer Service Coordinator
Casual/Temporary, Permanent
No experience required
8d ago , from Next Level Consulting Solutions
The Role
We are looking for a reliable, organised & proactive Administration / Customer Service Coordinator to join a busy branch in South East Victoria. The role will start on a casual basis, with the opportunity to move into permanent employment following a successful probationary period. This is a great opportunity for an office all-rounder with a go-getter attitude who wants to get involved, learn the business & take on more responsibility as they prove themselves.
Your Day-to-Day
Answer incoming calls & provide friendly customer service
Meet & greet customers, building strong client relationships
Respond to emails & general customer enquiries
Enter & maintain customer information in the ERP system
Enter Sales Orders & Service Orders
Record daily staff labour hours against jobs
Assist with timesheets & payroll administration
Prepare invoices & general office documentation
Maintain filing, records & spreadsheets
Assist with stocktakes & stock administration
Work closely with the Stores/Warehouse team when required
Assist with mail, deliveries, stationery & general office coordination
Keep the office organised, skilled & tidy
Provide general administrative support to Management & the Sales team
Relieve other administration functions during leave periods
Take on additional responsibilities as your knowledge & experience grows
About You
We're looking for someone who is:
Organised & reliable, with good attention to detail




Confident dealing with customers by phone, email & face-to-face
A clear & professional communicator
Comfortable working across multiple tasks & priorities
Computer literate with good spreadsheet & office skills
A quick learner who is comfortable learning new systems
Proactive & willing to help wherever needed
Someone who takes pride in keeping an office running smoothly
Comfortable working in a predominantly male workshop/warehouse environment
A genuine go-getter who wants to develop & take on more responsibility
Systems Experience
Experience with Infor or a similar ERP/business management system would be highly regarded. You'll use the system to manage customer details, Sales & Service Orders, job information, staff hours, stock movements & general branch administration. You don't need to know the system already. What's important is that you're computer literate, confident learning new software & willing to get stuck in.
Opportunity to Grow
Initially, the focus will be on the core administration & customer service functions of the role. As you become familiar with the business & demonstrate your ability, additional responsibilities will be introduced, providing the opportunity to become an important part of the day-to-day operation of the branch.
What We Offer
Casual start with a pathway to permanent employment
Immediate start available
Varied administration & customer service role
Support & training from the local & Brisbane teams
Opportunity to develop & take on additional responsibilities
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📌 Administration / Customer Service Coordinator (Melbourne)
🏢 Next Level Consulting Solutions
📍 Melbourne