Job Description
We are seeking a highly organized and friendly individual to join us as a Casual Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient. Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service.
n
The ideal candidate must be available to work rostered evening shifts until 10:00 pm
n
Skills:
n
n
Excellent verbal and written communication skills
n
Strong organizational skills with attention to detail
n
Ability to handle multiple tasks simultaneously
n
Basic knowledge of medical terminology is preferred but not required
n
Ability to maintain confidentiality
n
n
Responsibilities:
n
n
Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
n
Schedule appointments accurately using the practice's electronic scheduling system.
n
Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
n
Manage patient records by updating personal information accurately in the electronic database.
n




Verify insurance coverage for current patients and update insurance information for existing patients.
n
Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
n
Maintain cleanliness and organization of reception area including stocking
brochures/pamphlets
if required.
n
Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
n
Handle incoming/outgoing mail efficiently including sorting
correspondence/documents
as needed.
n
n
Qualifications:
n
n
High school diploma or equivalent; additional education/training in healthcare administration is a plus.
n
Experience working in customer service roles is preferred but not mandatory.
n
Familiarity with medical terminology and practices is desirable but not required.
n
Proficient in using computers and electronic health records systems.
n
Excellent interpersonal skills with the ability to communicate effectively with patients, staff, and external parties.
n
Ability to maintain composure under pressure while providing exceptional customer service.
n
#J-*****-Ljbffr

📌 Medical Receptionist - Rowville (South Australia)
🏢 Qualitas Health
📍 South Australia