Job Description
Patient Coordinator (Full-Time) | Adawn Dental Studio
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Full-Time | Front-of-House with Heart: a Career, Not a Stepping-Stone
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Adawn is growing. As one of Melbourne's most patient-focused and values-led dental studios, we're proud to offer advanced care, warm experiences, and naturally beautiful outcomes.
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With a 110-year legacy, a thriving patient base, a kind and committed team, and a Principal Dentist recognised as one of Australia's Top 100 Doctors, now is the perfect time to join us as a Patient Coordinator and begin a career filled with purpose, growth, and meaning. And we do mean a career as this is a long-term role at the heart of our practice, and we're looking for someone who wants to build something here.
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Our Purpose
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At Adawn, we believe dentistry is about more than teeth - it's about people. We create thoughtful, caring, and trustworthy dental experiences that restore confidence and comfort, not just smiles.
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We're guided by our values in everything we do:
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Love – for our patients, our craft, and each other
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Brilliance – always striving for clinical and personal excellence
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Service – in how we care, support, and show up
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Integrity – doing what's right, always
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If you're someone who brings heart, detail, and a desire to keep growing and who takes real pride in doing things properly, we'd love to meet you.
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Why Join Adawn?
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We believe the best work happens when people feel safe, seen, and supported. That's the environment we've created and protected at Adawn.
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Purpose:
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Deliver meaningful care that truly changes people's lives
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Mastery:
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Learn from experienced clinicians and a kind, supportive, committed team
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Training:
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Begin with a tailored in-house onboarding program designed to set you up for success, with ongoing learning and support as you grow in the role
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Environment:
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Work in a beautiful, modern clinic equipped with advanced technology
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Growth:
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Build a career you're proud of, not just for now, but for the long term — with regular Growth Conferences, a structured development pathway, and a clear route toward senior coordinator roles over time
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Culture:
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We foster a passionate, supportive, and friendly working workplace with people who genuinely care. In ****, we won the Australasian Dental Practice of the Year Award.
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About the Role
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We're looking for a full-time Patient Coordinator to join our Brunswick East team.
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You'll be:
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Greeting every patient with warmth, poise, and professionalism
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Creating a calm and curated experience in our reception space
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Managing appointments and daily schedules with precision and flow by filling gaps, protecting high-value appointment time, and making sure every patient leaves with their next visit booked
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Answering phone calls and enquiries with empathy and confidence
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Handling the financial side with the same care you give people by processing payments and health‐fund claims, collecting deposits, and reconciling the day's takings accurately before you close
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Liaising with our clinical team to ensure seamless patient journeys
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Supporting the team behind the scenes so each day runs smoothly
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Representing our values: love, service, brilliance, and integrity, in every interaction
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Taking initiative, thinking ahead, and contributing to a workplace culture built on excellence, elegance, and trust
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A word on how we work:
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at Adawn, excellent work never goes unnoticed because we measure it. This role works to clear daily standards and a scorecard, reviewed together in a regular cadence. If you're the kind of person who quietly wishes someone would notice how well you do your job, we will.
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Hours:
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38 per week, over a 4 day working week.
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You're not just looking for a job, you're looking for a purpose. You care about people and details, and you take pride in doing things properly.
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You'll thrive in this role if you bring
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A luxury service mindset and you naturally go above and beyond for people
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Impeccable presentation and communication, both verbal and written
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High attention to detail where you notice the little things that elevate the whole experience
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Calm multitasking by staying composed and grounded when things get busy
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A positive, thoughtful presence, with emotional intelligence and grace
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Ownership:



you hold yourself to your word, own your mistakes, and put things right without being asked
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An appetite for being measured by clear targets and honest feedback feel like momentum to you, not pressure
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A minimum of 2 years in a customer-facing role where you delivered a consistently high standard (dental, health, wellness, hospitality, or boutique retail ideal; dental experience preferred)
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A desire to be part of something meaningful, a place where care and quality matter
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In the spirit of honesty
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Integrity is one of our values, so we'll be upfront: this is a role with real standards attached. If working to daily targets and a scorecard isn't how you like to work, or if you're looking for something short-term while you plan your next move, this probably isn't the right fit, and that's okay. We're hiring for someone who reads all of the above and feels excited.
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Why people love working at Adawn
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We were recently certified as a Great Place to Work.
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In our team survey:
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92% said they felt welcomed from day one
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92% believe the service we deliver is excellent
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92% said their work makes a difference
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82% feel genuinely supported in their role
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We're also finalists in the **** Australian Small Business Champion Awards, and in **** we won seven awards, including Practice Manager of the Year, Brand of the Year, and Australian Practice of the Year.
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At Adawn, your growth matters. You'll be given the tools, mentorship, and space to build a career you're genuinely proud of. Your contribution will always be seen and valued.
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Ready to Join Us?
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If you're someone who wants to build a meaningful career in a studio that cares deeply about people, about excellence, and about doing things well, we'd love to hear from you. Experience our culture first‐hand through a working interview.
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Please note:
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All candidates must have the right to work in Australia
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Shortlisted applicants will be invited to complete a short practical assessment
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The position may require a Police Check and a Working With Children Check
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Applications without a cover letter answering the two questions above will not be considered
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Want to learn more about us? Visit adawn.me/about | Follow us on Instagram: @adawn.me
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We can't wait to meet you.
#J-*****-Ljbffr

📌 Patient Coordinator (Full-Time) | Adawn Dental Studio (South Australia)
🏢 Adawn Dental Studio
📍 South Australia