Job Description
On behalf of our client, we are looking for a full-time experienced Corporate Service Manager.
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The role will be responsible for overseeing our client's operations, supporting with establishing, and building new and growing venture in a new market.
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The daily duties and responsibilities include:
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Provide strategic planning and management for operations, including staffing, facilities, IT and internal processes/ operational procedures
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Spearhead the successful launch of our client's business within market and developing and implementing growth strategies.
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Improve and develop financial efficiencies, control costs, and maximize productivity throughthe implementation of effective methods and standard processes/tools. Manageworking capital in accounts receivable and inventory.
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Responsible for working in partnership with key stakeholders to build brand awareness,roll out marketing strategies, build competitive cost proposals to secure customer base.
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Successfully build, coach, and develop team members in line with our client's culture andvalues.
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Manage functions including sales, customer success, and development, to ensure a best-in-class customer experience including creating formalprocedures aligned with business strategy and planning
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Developing implementation timelines, managing towards project milestones, addressingclient concerns, meeting, and exceeding client expectations through the go-live of aproject, and managing relationships on an on-going basis to ensure retention.
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Overseeing and driving the regional operations in line with the global operation strategy and company objectives
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Strategically planning on local office expansion in terms of headcount, organization and capacity planning
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Working with the Operation team in managing global production activity, assessment capacity, headcount planning, putting forward new incentives, etc.
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Defining with Management and the local team leaders and teams with clear roles and responsibilities, and managing expectations
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Conducting regular performance review, appraisals & salary review with the local team leaders and teams
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Developing, providing avenues for support, coach, motivation and reward to respective team leaders and teams
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Guiding the development of skills and competencies of team members including identifying training and development needs
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Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.
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Experience & Skills
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5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
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Strong client relationships with a strong understanding for what makes a product a success for clients.
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Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
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Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
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Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
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The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.
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Experience in building operational procedures, brand awareness, and building teams for success in new markets
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Good understanding of business operations and decision-making processes
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Analytical and performance-driven mindset
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Critical thinking and decision making
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Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment - Innovative problem solver
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Team Player / ability to collaborate with others & work in a team-oriented setting
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Ability to work well in an international and multicultural environment
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Salary - Salary being offered is commensurate with qualifications and experience and is between $95,000 – $150,000
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📌 Corporate Service Manager (Melbourne)
🏢 EPG Payroll & HR Australia
📍 Melbourne