Job Description
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People and Culture Business Partner @ Education Services Australia | HR, Recruiting
About us
Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students.
ESA delivers products and services for clients including the Australian government, State and Territory education authorities, and a variety of not-for- profit and government organisations.
ESA's Assessment team is responsible for the development and delivery of national online initiatives across all of Australia.
The key event each year being NAPLAN.
The Assessment team operates as the technology provider and technical support for the states and territories during all NAPLAN testing, and associated events.
Why work with us
NAPLAN is a high-profile national program, that offers great challenges and career growth opportunities
Work for a not-for-profit organization that provides true impact for students, teachers, parents, and carers
Enjoy a flexible working policy, with 40% of your working time spent in the office and 35 hour week
Benefit from a convenient location in the heart of the CBD
For more information about working for ESA please visit the Employment page on our websitehttps://
The role
We are looking for a Manager Operations - Assessment to be responsible for the operational management and delivery of the National Assessment Program (NAP) events.
These events include NAPLAN, NAP Sample Assessment, and ACARA Research events.
Reporting to the Program Director, you will have a high degree of autonomy that will require you to have a strong understanding of the platform and be a key point of contact for external stakeholders and the broader project team to meet key deliverables.
Your key focus to:
Provide leadership to the operational team of eight, made up of project managers, product manager, operational specialists and help desk
Manage the Assessment work streams of Operational Support and Projects.
Overall responsibility of the day to day running of NAPLAN operational activities for ESA
Support the Program Director, as a key point of contact to key stakeholders for operational activities within the scope of NAPLAN




Oversee the management of triaging of issues for the platform and taking a lead role in setting prioritisation of issues to get them resolved
Identify risks and raise issues in a timely manner, as well as working with the Program Director to manage and mitigate risks
Coordinate the work effort and output of ESA contractors (e.g. delivery platform vendors) in regard to configuration, environments, resolution of Jira issues and deployments for the program, ensuring they meet requirements
Oversee preparation activities so that:
user documentation and training are produced and delivered prior to the NAPLAN events
support services are prepared prior to the NAPLAN events
appropriate application and infrastructure are available for the NAPLAN events
team processes are reviewed and documented.
About you
You have strong leadership skills in team building, task allocation, prioritisation and risk assessment
You have a broad knowledge of NAPLAN operational processes and governance
You have significant project management experience working in online environments
You are a confident and nuanced communicator with a proven ability to build effective relationships with stakeholders
You have high-level of organisational skills and proven ability to manage complex tasks concurrently within strict deadlines
You have proven ability to remain calm under pressure and deal with emergency situations
You have experience working with multiple projects which have a high-level of complexity in a collaborative environment
What ESA offer
At ESA we want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability, or age.
We welcome applications from Aboriginal and Torres Strait Islander peoples.
In addition to a competitive remuneration package, ESA offers lifestyle benefits and a culture that allows people and ideas to flourish.
Application Process
If you haveproject/operationalexperience but don't feel that your skills match all that's required above, we would still love to hear from you.
Please send your resume and cover letter through.
Seniority level
Seniority level
Mid-Senior level




Employment type
Employment type
Full time
Job function
Job function
Information Technology, Education, and Management
Industries
Technology, Information and Media, Education Administration Programs, and E-Learning Providers
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📌 Manager Operations - Assessment (Victoria)
🏢 Education Services Australia (ESA)
📍 Victoria