Job Description
Full time, Contract
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14d ago , from Appentency Recruitment Services
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We are looking for a customer-focused Mobility Engineer (Level 2)to join our Managed Services team. In this role, you will provide ongoingsupport, administration, and optimisation of enterprise mobility environmentsfor multiple customers.
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You will work across a range of client environments,
primarilysupporting
iOS and Android devices using platforms such as MicrosoftIntune and VMware Workspace ONE, ensuring secure, compliant, andhigh-performing mobile ecosystems.
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This is a hands‐on, customer-facing role requiring strongtechnical capability, clear communication, and a proactive approach toproblem‐solving.
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Key Responsibilities
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ProvideLevel 2 support for customer mobility environments (Intune &Workspace; ONE)
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Act asa technical point of contact for customers, ensuring a highstandard of service delivery
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Manageand support:
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Deviceenrolment and provisioning
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MDM/MAMconfigurations
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Monitorand maintain device compliance and Conditional Access policies
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Troubleshootand resolve mobility‐related issues across multiple customer environments
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Workwith customers to implement best practices for mobility andsecurity
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Collaboratewith internal teams (Level 1, Level 3, Security, Infrastructure) forescalations and project work
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Maintainaccurate documentation, ticket updates, and reporting
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Assistwith onboarding new customers into managed mobility services
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Participatein continuous improvement initiatives and service optimisation
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Travelto customer sites as required
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Key Skills & Experience
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Provenexperience supporting enterprise mobility solutions in a managedservices or multi-customer setting
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Stronghands‐on experience with:
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MicrosoftIntune and/or VMwareWorkspace ONE
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iOSand Android device management
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Experiencewith:
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AppleBusiness Manager (ABM/DEP)
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AndroidEnterprise and Samsung Knox
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ConditionalAccess and compliance policies
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Identity-basedaccess control
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MDM/MAMconfigurations
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Knowledgeof mobile security:
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Encryption
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Jailbreak/rootdetection
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Experiencesupporting
end users in live enterprise environments
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Soft Skills & Attributes
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Excellentcustomer communication and stakeholder management skills
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Strongorganisational
and time management abilities (ability to managemultiple customers/tickets)
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Acollaborative team player who can also work independently
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Highlevel of ownership, accountability, and professionalism
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Strongtroubleshooting
and problem-solving mindset
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Abilityto work in a fast‐paced Managed Services environment
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Willingnessto travel to customer sites when required
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Desirable Qualifications
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Microsoftcertifications
(e.g. Microsoft 365 Certified: Modern
DesktopAdministrator
Associate)
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Mobility/endpointmanagement
certifications
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Experiencein MSP or customer-facing IT roles
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Key Relationships
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Customersand client stakeholders
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InternalService Desk (Level 1) and Engineering (Level 3) teams
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Cybersecurityand Identity teams
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Infrastructureand Operations teams
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Mobilecarriers and device vendors
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What We're Looking For
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We're looking for someone who:
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Is comfortableworking directly with customers and representing the business
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Takes ownershipof issues through to resolution
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Canbalance technical delivery with customer experience
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Isreliable, proactive, and adaptable
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Has a genuine interest in mobility and modern workplace technologies
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📌 Support Engineer (Victoria)
🏢 Appentency Recruitment Services
📍 Victoria