If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix. Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
This role suits someone who thrives in a fast‐paced workplace, enjoys problem‐solving, and is confident navigating financial conversations with customers.
What You'll Be Doing
Collections activity — contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
Billing support — managing customer billing queries with accuracy and a proactive approach
Dispute resolution — investigating discrepancies and professionally managing customer concerns
Account actions — administering payment extensions, suspensions, and service disconnections in line with policy
Record management — maintaining accurate billing transactions, customer interactions, and payment histories
Risk escalation — identifying and escalating high‐risk accounts for review
Customer solutions — offering practical payment options that support customers in meeting commitments
Process improvement — collaborating with internal teams to refine billing processes and strengthen collections efficiency
What We're Looking For
Collections or billing experience — 1–2 years in a similar role
Strong communication — confident handling difficult conversations with professionalism
Negotiation skills — ability to secure payment arrangements while maintaining rapport
Attention to detail — accurate record‐keeping and billing oversight
CRM proficiency — comfortable navigating customer systems
Customer‐centric mindset — committed to finding solutions that work for both customer and company
Additional information
Salary on offer $70K plus Super
Based in the CBD - Close to public transport
Varied role - Collections, queries and invoicing
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