Job Description
Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with solid commercial outcomes.
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Braces N Faces, located in Geelong, has been proudly transforming smiles for years -making us the region's longest-running orthodontic practice. Our friendly, experienced team is dedicated to making every patient's journey a positive one. If you're looking for a supportive team environment where quality patient care comes first, you'll feel right at home here.
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We're looking for a commercially minded leader to drive performance, lead a high-performing team, and help shape the next phase of the practice's success.
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What you'll be responsible for:
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Build, lead, and sustain a high-performing team culture that drives accountability, engagement, and patient outcomes
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With support from your Regional Manager, own practice performance, including revenue growth, cost control, and operational efficiency
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In partnership with your Orthodontist, lead the day-to-day operations of the practice, ensuring efficiency and an exceptional patient experience
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Partner with Smile Partners leadership to implement strategic initiatives and optimise performance
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Take local ownership of the patient journey, ensuring strong lead management, conversion, and overall satisfaction
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Manage people and performance, including rostering, development, and engagement
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Ensure compliance and clinical standards are consistently met
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What success looks like:
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A high-performing, engaged team with strong retention and accountability
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Consistently strong patient experience and conversion outcomes
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A well-run practice meeting or exceeding targets
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Robust alignment between clinical and operational leadership
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Continuous improvement in systems, efficiency, and performance
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What you'll bring:
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Proven ability to operate with autonomy while aligning to broader organisational strategy
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Ability to identify performance opportunities and proactively problem solve
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Strong commercial acumen with experience managing budgets, targets, and performance metrics
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A confident people leader who can coach, influence, and drive accountability
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Ability to balance people, operations, and financial outcomes
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Comfortable working with senior stakeholders and driving change
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What we offer
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No orthodontic experience required. We provide training and ongoing support from an experienced team
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A supportive, high-performing team environment within a growing network
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Opportunity to develop within a multi-site leadership structure
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Access to employee benefits, including retail discounts and novated car leasing
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Professional development and networking opportunities
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Employee Assistance Program for your wellbeing
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Why join Smile Partners?
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You'll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an setting where you can build a meaningful and rewarding career.
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If you're a strong operator looking for a leadership role with both autonomy and support, we'd love to hear from you.
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📌 Practice Manager (New South Wales)
🏢 Smile Partners Australia
📍 New South Wales