Job Description
Front Office Manager | The Capital Horsham
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Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a fast-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the leadership team at The Capital Horsham.
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About the Role
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Mandala Hospitality values people first. As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.
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What Your Days Might Look Like
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Lead and oversee daily operations across front office, housekeeping, maintenance and reservations
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Ensure excellence in guest service and drive overall customer satisfaction
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Manage, coach, and motivate rooms division team members to perform at their best
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Monitor room occupancy, rates, and availability to support revenue and yield management
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Embed incentive schemes to drive additional auxiliary returns
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Manage rostering, stock and supplies, budgeting, and reporting for the division
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Maintain compliance with WHS, licensing, and hospitality regulations




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Ensure guest rooms and public areas are well-presented, safe, and operating efficiently
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Handle guest feedback and resolve issues promptly and professionally
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Collaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergies
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Upskilling staff and embedding SOPs across reception, housekeeping and maintenance
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Conduct rooms inspections
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Host team standups and toolbox discussions
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What You'll Bring
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Exceptional organisational skills and the ability to multitask
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Knowledge of Property Management Systems
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Protel experience required
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Proven experience rolling out process/system changes across housekeeping, maintenance, and front of house
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Solid background in front office or hotel operations management
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Proven experience leading and engaging a team to deliver an optimal guest experience
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Solid understanding of revenue and yield management principles
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Experience in cost control management
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Proven ability to contribute to top-line revenue and bottom-line results
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Ability to support budget development and make sound operational decisions
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Live and work in a stunning destination
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Friendly team
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Career growth potential and support
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📌 Front Office Manager (Horsham)
🏢 Mandala Hospitality Group
📍 Horsham