Job Description
Relationship Manager – Shape the First Impression, Every Day
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Harmony Early Education - Graceville Opening Soon
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This is an exciting chance to join a brand-new centre at Harmony Graceville from the very beginning and help shape the culture, community and family experience from day one.
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Are you the kind of person who can brighten someone's day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?
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We are searching for a Relationship Manager who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.
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They are the face of the service, the keeper of relationships and the connector who makes families feel truly seen and welcomed.
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Your Impact
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As Relationship Manager you will be the person families trust most.
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You Will
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Welcome every child and family with warmth, professionalism and genuine care
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Build strong, lasting relationships that support enrolments, retention and a sense of belonging
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Champion communication that is clear, respectful and family-focused
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Support families through onboarding, transitions, bookings & daily questions
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Keep the front-of-house running smoothly with organisation and confidence
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Model Harmony's values through every interaction
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Your presence shapes the tone of the whole service calm, connected, warm and child‐centred.
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Why you will love working with us
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We value the people who hold families together.
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That's Why We Offer
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75% off childcare fees
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15% retention payment above Award
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Harmony Academy for training & development
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A compassionate, supportive leadership team
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Wellbeing initiatives & team events
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At Harmony child and cultural safety guide everything we do.
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As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.
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Our Commitment to Child & Cultural Safety
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We are dedicated to creating spaces where every child is safe, respected and celebrated.
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Through strong processes, ongoing training and open communication we embed child‐safe and culturally safe practices in every aspect of our work including the way we welcome and support families.
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About The Role
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You will thrive here if you enjoy:
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Being the welcoming face for children and families
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Creating meaningful daily interactions
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Supporting enrolments, tours & onboarding
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Keeping systems, documentation and accounts organised
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Working closely with the Centre Director and team
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Being the calm, friendly, reliable "go-to" person
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About You
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You are warm, confident and organised with a natural ability to connect.
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You Bring
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Experience in customer service, administration / early childhood setting
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Exceptional interpersonal and communication skills
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The ability to multitask and stay steady in a fast‐paced environment
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A commitment to child and cultural safety
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A friendly professional presence that builds immediate trust
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You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.
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About Graceville?
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Opening in ****, Harmony Graceville will be a purpose-built centre catering for up to 126 children (birth–5 years). Located at 293 Honour Avenue, the centre will operate 6:30am – 6:30pm, offering a welcoming and inspiring environment for children, families, and educators alike.
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📌 Relationship Manager Brand New Centre Opening Soon Harmony Early Education Graceville (Queensland)
🏢 Harmony Early Education
📍 Queensland