Job Description
Job Description
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We are looking for an enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent. This role is available in both Part‐Time or Full‐Time positions.
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Key Responsibilities
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Maintain a proactive approach to complaint handling and be confident in resolving issues.
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Actively upsell and promote special promotions or facilities available within the hotel.
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Manage administrative and data entry for guest relations.
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Prepare resources for Group Arrivals and VIP Member Arrivals.
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Handle guest communications, including internal and external phone calls.
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Provide guest services, including checking guests in and checking them out.
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Qualifications
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Passion for providing a positive guest experience with a desire to create memorable experiences.
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Strong attention to detail, ensuring procedures are followed.
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Confidence in making credit card and cash transactions.
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Excellent communication and interpersonal skills.
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Ability to work in a fast‐paced environment.
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Flexibility to work a rotating roster.
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Benefits and Perks
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Exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family, and friends.
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Access to Accor Partner Benefits such as Europcar.
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Discounted onsite car park.
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Access to a confidential Employee Assistance Program.
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Inclusive and diverse workplace.
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A friendly and supportive work environment.
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Excellent opportunity to further grow and develop your career with an industry leader.
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Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
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Mentoring and career development alongside experienced and dedicated professionals.
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Apply today to start a conversation and see where your Accor career can take you!
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We are unable to provide sponsorship for this role, so Australian working rights are required.
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📌 Guest Services Agent (Victoria)
🏢 AccorHotel
📍 Victoria