Be the engine behind exceptional service delivery.
At EQUANS Mechanical & Fire Services, we keep critical buildings, facilities, and assets operating safely and efficiently.
We're looking for an organised, customer-focused, and proactiveService Support Coordinatorto become the backbone of our service operations team.
If you thrive in a quick-paced environment, love solving problems, enjoy building relationships, and take pride in keeping processes running smoothly, this is an opportunity to make a real impact within a global leader in technical services.
Why Join EQUANS?
At EQUANS, our people are at the heart of everything we do.
You'll join a supportive and collaborative team where your contribution is highly valued, your development is encouraged, and your work directly contributes to delivering outstanding outcomes for our customers.
About the Role
As theService Support Coordinator, you'll provide critical administrative and operational support to our Mechanical & Fire Services business, ensuring seamless day-to-day service delivery.
You'll work closely with technicians, customers, subcontractors, suppliers, and management to oversee invoicing, reporting, compliance activities, customer communications, and administrative processes that keep our business running efficiently.
This role is ideal for someone who enjoys balancing multiple priorities, takes ownership of their work, and is passionate about delivering exceptional customer service.
Key Responsibilities
Service & Customer Support
Professionally manage inbound calls and customer enquiries
Act as the first point of contact for invoice-related queries and issue resolution




Deliver outstanding customer service to internal and external stakeholders
Assist with preparation of correspondence, reports, presentations, and business documents
Invoice preventive maintenance contracts and service calls
Review, vet and process repair work orders and contract invoices
Administer project invoicing, progress claims, and retentions
Process approved credits and support credit-related enquiries ... (see full list above)
Reporting & Operational Support
Generate and distribute Aged WIP, Open Call and Backlog reports
Monitor outstanding work and drive completion outcomes with service teams
Upload service reports, compliance documentation and invoices to customer portals
Support the preparation and distribution of operational and management reports
Compliance & Licensing
Coordinate annual compliance reporting including Yearly Condition Reports (YCR) and AFSS documentation
Compile and maintain service records and compliance documentation
Manage technician licences, inductions and associated records
Business & Office Administration
Consolidate office timesheets for payroll processing
Manage fleet administration and ORIX updates
Order and maintain office supplies, PPE, uniforms, equipment and consumables
Support inventory and warehouse stock management
Maintain business records,



contact lists, and general office systems
What We're Looking For
We're seeking someone who combines strong administration capability with a customer-first mindset and a passion for operational excellence.
Proven experience in a fast-paced administration, service coordination or customer support role
Exceptional organisational and time management skills
Ability to manage competing priorities and meet deadlines
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Intermediate to advanced Microsoft Office skills
Strong customer service focus with a professional phone manner
Self-motivated, proactive and solutions-focused approach
Highly Regarded
Experience usingPronto Xi
Previous experience in a service delivery, maintenance, facilities management or trade services environment
Call centre or customer service experience
Relevant tertiary qualifications
The Person We Want
You'll be the kind of person who:
Loves creating order from complexity
Takes ownership and follows tasks through to completion
Builds strong relationships with customers and colleagues
Remains calm and professional under pressure
Is highly organised and detail oriented
Enjoys being an integral part of a high-performing team
Ready to Join Us?
If you're looking for a energetic role where you'll be trusted, challenged, and supported while working with an industry-leading Mechanical & Fire Services team, we'd love to hear from you.
EQUANS Mechanical & Fire Services
Together, we power performance, reliability and safety.
#J-*****-Ljbffr

📌 Service Support Co-Ordinator (South Australia)
🏢 EQUANS
📍 South Australia