The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express' revenue: Merchant discount revenue.
The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction.
Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.
This Manager position sits in the Merchant Services Japan, Asia Pacific & Australia (JAPA) Pricing team within GMS Pricing and is responsible for driving the strategy and analysis of various regional merchant negotiations as well as broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organizations goal for profitable charge volume and merchant expansion.
Partner closely with Client Facing teams to provide strategic and analytical support on negotiations with JAPA merchants
Provide thought leadership and creativity to develop problem-solving strategies, including pricing terms, value exchange levers, trade-offs, to secure key financial and non-financial terms
Prepare a comprehensive knowledge base about the merchant's past performance, peer set comparison, external benchmarks, expected charge volume and growth in future years
Evaluate and develop business cases for various merchant pricing scenarios and model P&L; impacts
Identify opportunities to share best practices across deals and streamline the implementation of contract terms
Support core central processes such as annual investment process, rate review process and pricing initiative project management




Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data
Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges
Strong relationship management and collaboration skills with the ability to influence others
Excellent written and verbal communication skills
Strong work ethic with an ability to handle high pressure environment and aggressive deadlines
Strong project management skills with full ownership from analysis through to implementation
Advanced proficiency in Excel and PowerPoint; TM1, SQL and/or Python strongly preferred
Demonstrated ability to handle multiple requests and prioritize accordinglyMinimum 3 years of professional work experience
MBA, Pricing and GMS experience preferred
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn current skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
#J-*****-Ljbffr

📌 Senior Manager, Merchant Pricing Services Japan, Asia Pacific & Australia (New South Wales)
🏢 American Express
📍 New South Wales