ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies.
Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies.
Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
About us
ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies.
Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
About the role
To provide consistent, proactive and relationship-led support to ABC's partner network.
The Partner Success Manager is the primary relationship and communication owner for partners, completes structured check-ins, coordinates general partner support and service recovery, monitors partner health and ensures each request is followed through to a clear outcome.
Key responsibilities
Act as the day-to-day relationship owner for the ABC partner portfolio




Complete scheduled monthly and quarterly check-ins with the active partner portfolio
Understand each partner's delivery model, priorities, current issues and preferred communication approach
Act as a primary inbound call and partner Help Desk responder
Own communication with the partner from acknowledgement through to closure
Make the relationship introduction as part of partner onboarding to ensure administrative, system and operational-readiness requirements are progressing
Monitor partner sentiment, responsiveness, delivery activity, recurring support needs and potential risk indicators
Maintain accurate HubSpot records for partner ownership, check-ins, support outcomes, risks, commitments and next actions
Provide partner feedback and trend insights to Revenue, Compliance, Training, Product, Systems and Learning & Communications stakeholders
About you
Relevant experience in customer success, account management, partner support, relationship management or a similar service-focused role
Strong written and verbal communication skills, with the ability to build trust and explain next steps clearly
Practical problem-solving and service-recovery capability, including confidence managing dissatisfied stakeholders
Ability to manage competing needs, internal dependencies and follow-up commitments without losing ownership of the outcome
Strong CRM, record-keeping and administrative accuracy
Ability to work independently and collaboratively across a hybrid work arrangement
Desirable but not essential: experience using HubSpot or a comparable CRM and Help Desk platform
Desirable but not essential: experience in the VET, RTO or another regulated industry workplace
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📌 Partner Success Manager (Queensland)
🏢 ABC Licence Training
📍 Queensland