Full-Time Barista – Customer Experience & Sales
Full-Time Senior Barista / Coffee Lead – Bistro KAI Chatswood
Bistro KAI is looking for an experienced and commercially minded Senior Barista / Coffee Lead to take ownership of our coffee operation.
This is more than a traditional barista role.
We are looking for someone who can make excellent coffee, but also has the creativity, personality and business mindset to help us grow KAI's coffee business, increase morning trade and build a solid coffee community around the brand.
Key Responsibilities
Prepare consistently high-quality coffee with strong espresso, milk texturing and latte art skills
Independently open, set up, operate and close the coffee station
Take ownership of coffee quality, cleanliness, stock and daily organisation
Build genuine relationships with customers and turn new customers into regulars
Actively look for ways to increase coffee sales, morning traffic and repeat business
Develop and test new coffee drinks, seasonal specials and creative beverage ideas
Recommend and sell KAI's coffee beans, specialty drinks and retail products
Help create promotions, loyalty ideas and campaigns that drive sales
Understand what customers want and identify opportunities to improve the coffee offering
Be comfortable with Instagram, TikTok and social media content, including helping create ideas and simple coffee-related content
Work with the KAI team to make our coffee offering more visible,



exciting and commercially successful
Treat the coffee section as your own small business within KAI and take responsibility for its growth
What We're Looking For
Minimum 3 years' professional barista experience required
Strong espresso, grinder adjustment, milk texturing and latte art skills
Confident working independently without constant supervision
Reliable and capable of independently opening and closing
Friendly, outgoing and naturally good at talking to customers
Strong customer service and relationship-building skills
Commercial and sales-minded
Creative and interested in developing new drinks and ideas
Interested in social media, content creation and current coffee trends
Able to identify opportunities rather than simply wait for instructions
Strong sense of ownership and responsibility
Experience in sales, social media, marketing or business development is highly valued
The Person We Want
We are not simply looking for someone who can make great coffee.
We want someone who can make great coffee, build a community, create new ideas, understand social media, sell confidently and think commercially.
You should be excited by the opportunity to take ownership of KAI's coffee operation and help turn it into a stronger, busier and more profitable part of the business.
If you love coffee but also think like a business owner, we'd love to hear from you.
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📌 Full-Time Barista – Customer Experience & Sales (New South Wales)
🏢 Bistro Kai
📍 New South Wales