Construction Administrator (Pre-site & On-site)
Blake Oliver Construction - Additional Account – Geelong VIC
$80,000 - $90,000 a year
Full time, Permanent
Hybrid
24d ago , from Blake Oliver Construction - Additional Account
Our client is seeking an experienced
Customer focused Construction Administrator
to join their team.
Working across both the
Pre-Site and On-Site
phases, you'll act as the primary point of contact for your clients, ensuring they remain informed throughout the build process while coordinating with internal departments to keep every project progressing smoothly.
This is
not an entry-level opportunity
. We're looking for someone with previous experience in a Customer Service Administrator role within residential construction who thrives in a fast-paced environment and enjoys building solid relationships with clients.
The Role Reporting into the Customer Service Manager, you'll be responsible for managing your own portfolio of clients while ensuring all administrative processes are completed accurately and within required timeframes.
Your responsibilities will include:
Managing the customer journey from deposit through to handover
Reviewing and maintaining customer files and documentation
Providing regular communication and updates to clients throughout the build process
Coordinating permits, contract drawings and drawing amendments
Following up finance approvals and arranging warranty insurance
Maintaining accurate records, workflow updates and project milestones within the CRM
Liaising with internal departments, brokers, consultants and customers to ensure projects continue progressing
Preparing reports,



attending workflow meetings and monitoring outstanding actions
Providing administrative support across the broader customer service and estimating teams
The Opportunity
Our client is seeking an experienced
Customer focused Construction Administrator
to join their team.
Working across both the
Pre-Site and On-Site
phases, you'll act as the primary point of contact for your clients, ensuring they remain informed throughout the build process while coordinating with internal departments to keep every project progressing smoothly.
This is
not an entry-level opportunity
. We're looking for someone with previous experience in a Customer Service Administrator role within residential construction who thrives in a fast-paced environment and enjoys building strong relationships with clients.
The Role Reporting into the Customer Service Manager, you'll be responsible for managing your own portfolio of clients while ensuring all administrative processes are completed accurately and within required timeframes.
Your responsibilities will include:
Managing the customer journey from deposit through to handover
Reviewing and maintaining customer files and documentation
Providing regular communication and updates to clients throughout the build process
Coordinating permits, contract drawings and drawing amendments




Following up finance approvals and arranging warranty insurance
Maintaining accurate records, workflow updates and project milestones within the CRM
Liaising with internal departments, brokers, consultants and customers to ensure projects continue progressing
Preparing reports, attending workflow meetings and monitoring outstanding actions
Providing administrative support across the broader customer service and estimating teams
About You To be successful, you'll have:
A minimum of
3 years' experience
as a Customer Service Administrator, ideally within the residential building industry
Exceptional customer service and communication skills
Excellent organisation and time management
The ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong administrative skills
A proactive approach with the ability to work autonomously
Solid Microsoft Office experience
Join a well-established residential builder with a strong reputation
Supportive and collaborative team environment
Stable, full-time permanent position
Opportunity to play a key role in delivering an outstanding customer experience
Competitive salary package based on experience
If you're an experienced Customer Service Administrator looking for your next opportunity within residential construction, we'd love to hear from you.
Additional information
Ballarat office location | Flexible WFH available
Internal development opportunities | Supportive & Collaborative team culture
Salary: $80,**** - $90,000 + Super | Respected Brand
#J-*****-Ljbffr

📌 Construction Administrator (Pre-Site & On-Site) (Geelong)
🏢 Blake Oliver Construction - Additional Account
📍 Geelong