Job Description
HCLTech Australia invites applications for a Service Desk Voice Analyst role in Melbourne.
You will be the first point of contact for store teams, handling incident triage, L1.5 troubleshooting, and providing quality voice support to keep trading operations running smoothly.
Ideal candidates have 2–3 years' IT support experience, solid Windows and Microsoft 365 skills, and familiarity with ITSM tools.
This is a customer-focused, retail-oriented IT role within a global technology leader.
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📌 Retail It Support Desk Analyst (Victoria)
🏢 HCLTech - Australia and New Zealand
📍 Victoria
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