Graduate Account Coordinator role with a global ad tech leader based in Brisbane.
Company profile
Join a global programmatic media partner that helps marketers and agencies run smarter, better-targeted campaigns. With access to data most competitors simply don't have, this business gives clients the insight to target their advertising with real precision. This is a role where you'll build solid client relationships and get comfortable working in a client-facing environment from day one.
Job description
In this Graduate Customer Service role, you will join the Account Services team, delivering a consistent, professional, and reliable experience for every client. You'll play a hands-on role in campaign management from start to finish, working closely with the trading team to keep reporting accurate and campaigns on track.
Job responsibilities
Client service: ensure SLAs are met and support a seamless client experience.
Campaign management: pre-campaign QA, creative tags, and campaign activation
Reporting and insights: work with the trading team to deliver accurate, timely campaign reporting
Administrative and technical support: manage documentation, respond to client queries, and troubleshoot campaign issues
Cross-team collaboration: work closely across sales and trading to support the wider account services function
Job requirements
No previous industry experience required,



full training and a structured 3-month onboarding provided
Great communicator, both written and verbal, with a professional and personable client manner
Strong critical thinking skills and comfort working with data to gather insights
Willingness to learn and a proactive, can-do attitude
Ability to manage multiple tasks and stay organised
Benefits of the job
Competitive graduate salary of $70k + Super
Monthly profit share tied to business performance and annual bonus
25 days annual leave, plus 2 additional diversity and inclusion days
Gold-standard private health insurance, fully company-fundedCollaborative, welcoming culture with heavy cross-team collaboration
Job-specific onboarding and training
Hybrid working environment (Tuesday - Thursday in office)
Additional information
Graduate/junior opportunity - full training provided
25 days annual leave + hybrid working environment
Global business with lots of opportunity for growth and development
Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this.
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📌 Graduate Customer Service (Brisbane)
🏢 Give A Grad A Go
📍 Brisbane