Patterson Cheney Cars and Trucks – Keysborough VIC
20d ago , from Patterson Cheney Cars and Trucks
An excellent opportunity exists with Patterson Cheney for a like-minded individual who wants to continue the success.
Patterson Cheney, VACC ****, ****, and **** Automotive Employer of the Year, placing us in the Hall of Fame.
You have a proven track record in a dealership Service Advisor capacity, working as part of a team in a high-volume environment, and you have robust attention to detail.
About the role:
Reporting to the Service Manager, you will be responsible for the following:
Working within Patterson Cheney policies, guidelines and standards
Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
Preparing invoices and closing allocated repairs
Be transparent and honest with the customer, with estimated completion times and provide updates as required
Ensuring the customers' expectations are exceeded throughout the experience
Providing support to other service advisors
Assisting the Workshop Manager in resolving any customer-related concerns
Patterson Cheney, VACC ****, ****, and **** Automotive Employer of the Year, placing us in the Hall of Fame.
You have a proven track record in a dealership Service Advisor capacity, working as part of a team in a high-volume environment, and you have strong attention to detail.
About the role:
Reporting to the Service Manager, you will be responsible for the following:
Working within Patterson Cheney policies, guidelines and standards
Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
Preparing invoices and closing allocated repairs
Be transparent and honest with the customer, with estimated completion times and provide updates as required




Ensuring the customers' expectations are exceeded throughout the experience
Providing support to other service advisors
Assisting the Workshop Manager in resolving any customer-related concerns
The ideal candidate will have the following attributes:
Must have previous dealership experience in a similar role
Exceptional customer service skills
Strong communication skills - both written and verbal
Sound organisational skills and time management
Demonstrated ability to mentor and coach staff
Ability to neutralise conflict
Strong focus on creating customer experiences
What's in it for YOU?
Competitive salary package 79,500
Outstanding career growth opportunities throughout the group
Ongoing training and development
Access to dealership discounts, New and Used vehicles, Servicing, and Parts
Job security with a strong and growing independent family-owned business
And above all, lots of support, opportunity and fun.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu, Mahindra, JAC Motors and multiple truck brands). We have served our customers since ****, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia.
Additional information
Must have dealership experience in Service Advising or a similar dealership role
Supportive team inclusive culture, and they enjoy having some fun as well
AIA Employer of the Year ****, **** and ****
#J-*****-Ljbffr

📌 Dealership Service Advisor (Victoria)
🏢 Patterson Cheney Cars and Trucks
📍 Victoria