AO3 Program Support Officer - Infrastructure & Transport
Location:
Buderim, QLD
Contract:
Approx. 3 years, based on the 5,960 total hours stated in the request
Pay:
$***** - $***** p/h including super
Work type:
Full-time
Work arrangement:
Onsite / hybrid, with specific arrangements agreed with your supervisor on a case-by-case basis
Police check:
A National Police Check is required
About the Role
Join our State Government client in a hands-on program support role within a governance and stakeholder team. You will help keep priority correspondence, records, reporting and day-to-day operations moving accurately and on time. You will also have scope to improve processes, solve practical problems and strengthen the systems the team relies on.
What You'll Be Doing
Triage executive correspondence, enquiries and requests from a shared high-volume inbox
Provide responsive administrative and operational support across the team
Maintain and improve systems, databases, reporting tools and communication channels
Support governance, compliance and accurate record-keeping
Compile information for reports, dashboards and senior stakeholder updates
Coordinate materials,



stakeholder records and administration for community engagement activities
Build productive relationships and provide practical assistance to colleagues
Identify process inefficiencies and contribute to better ways of working
What You Bring (Essential Criteria)
You've managed busy, high-volume inboxes and produced accurate qualified correspondence
You can prioritise competing work and meet deadlines without losing the detail
You've supported administrative, governance and record-keeping processes
You've maintained databases, reporting tools or other operational information systems
You can investigate problems and find practical solutions
You provide responsive, customer-focused support to a wide range of stakeholders
You're confident using Microsoft Office, including Teams and SharePoint
You're an Australian citizen
You can complete a National Police Check
Nice to Have (Desirable Criteria)
Experience identifying and implementing process improvements
Queensland Government or broader public-sector experience
Stakeholder management, communications or community engagement support experience
Transport, roads or infrastructure-sector exposure
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📌 Ao3 Program Officer (Digital Solutions) (Melbourne)
🏢 Effective People
📍 Melbourne