Job Description
Service Advisor / Receptionist, City Kia (Richmond)
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City Kia growing and expanding into a new state of the art facility and is seeking an enthusiastic and customer-focused Service Advisor to join our award-winning service team.
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At City Kia, we pride ourselves on delivering exceptional customer experiences and maintaining a supportive, team-oriented workplace. This is an exciting opportunity to build a rewarding career with one of Australia's leading automotive brands.
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About the Role
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As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring a seamless and skilled experience from vehicle drop-off through to collection.
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Key Responsibilities
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Welcome customers into the service department and provide outstanding customer service
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Act as the primary contact for customers throughout the servicing process
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Schedule service bookings and manage customer appointments
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Prepare repair orders, service documentation, and invoices
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Communicate repair progress, recommendations, and completion timeframes to customers
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Coordinate with technicians and workshop staff to ensure efficient workflow
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Maintain accurate customer and vehicle records
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Learn and follow Kia service processes and manufacturer standards
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About You
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The successful candidate will preferably have:
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Previous Service Advisor experience (preferred but not essential for the right candidate)
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Strong customer service and communication skills
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Confidence interacting with customers in a professional manner
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Sound computer and administration skills with the ability to work across multiple systems
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Excellent organisational and time-management abilities
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A positive attitude and willingness to learn
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Ability to thrive in a fast-paced team environment
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A current and valid driver's licence
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Previous Kia experience will be highly regarded
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What's in It for You?
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Factory and manufacturer training opportunities
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Brand new service office and showroom facilities and working environment
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Supportive and respectful team culture
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Competitive remuneration package
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Individual and team incentive programs
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Career progression and professional development opportunities
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Opportunity to work with one of Australia's fastest-growing automotive brands
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📌 Service Advisor / Receptionist, City Kia (Richmond) (South Australia)
🏢 City Automobiles
📍 South Australia