Senior Customer Care Sme & 2Ic (Melbourne)

Senior Customer Care Sme & 2Ic (Melbourne)

21 Aug
|
Wilson Group
|
Melbourne

21 Aug

Wilson Group

Melbourne

Wilson Parking in Melbourne seeks a Customer Care Subject Matter Expert (SME) to join the national Contact Centre. You will be the 2IC to the Customer Care Team Manager, providing technical guidance, coaching, and day-to-day leadership.
Key systems include AX, LivePro, and Salesforce, with solid focus on customer service excellence. You'll oversee workflow, support teammates, and contribute to process improvements while maintaining high service levels across phone and email channels.
#J-*****-Ljbffr

📌 Senior Customer Care Sme & 2Ic (Melbourne)
🏢 Wilson Group
📍 Melbourne

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