Job Description
Melbourne, Victoria, Australia – Land of the Wurundjeri people.
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Job ID: ******. Posted: 12-Jun-****.
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About the Role
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As a CBRE Workplace Experience Coordinator, you will deliver a world‐class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function and focuses on client and visitor service.
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What You'll Do
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First point of contact for all who enter the facility, greeting them with a friendly demeanor and issuing visitor and parking passes while following security protocols.
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Answer the telephone professionally and answer questions for various sized groups.
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Arrange and confirm recreational, dining and business activities on behalf of the requestor.
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Manage janitorial or maintenance work orders as needed and coordinate workplace services such as mail, office supply and onboarding.
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Acknowledge inquiries or complaints from employees, guests and co‐workers, providing solutions in a professional customer‐service driven manner.
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Organise and manage on‐site events, including securing space, set‐up and tear‐down, and delivery of supplies.
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Follow property‐specific security and emergency procedures and notify appropriate parties to ensure safety.
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Coordinate with vendors supplying services or goods to the workplace.
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Explain detailed or complicated information within the team and follow specific directions from the manager.
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Execute clearly defined duties using existing procedures to solve straightforward problems while having limited discretion.
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What You'll Need
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High School Diploma or GED with up to 2 years of job‐related experience.
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Ability to follow basic work routines and standards.
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Communication skills for exchanging straightforward information.
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Working knowledge of Microsoft Office (Word, Excel, Outlook).
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Strong organisational skills with an inquisitive mindset.
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Why CBRE
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Joining CBRE means becoming part of the global leader in commercial real‐estate services and investment. We offer a energetic culture built on respect, integrity, service and excellence, and a chance to realise your potential.
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📌 Workplace Experience Coordinator (Victoria)
🏢 CBRE Asia Pacific
📍 Victoria