Level 3 Senior Service Desk EngineerBrisbane | Managed ServicesJoin a high performing MSP delivering infrastructure support across a diverse client base.
This is a hands on Level 3 role supporting enterprise on prem and hybrid environments where strong managed services experience is essential.What you'll doProvide advanced support across Windows Server environments including Active Directory, DNS, DHCP, Group Policy and Exchange (on prem and hybrid)Manage and support virtualisation platforms including VMware and Hyper VSupport network infrastructure across LAN, WAN, firewalls and VPN connectivityAdminister backup and recovery platforms such as Veeam, Rubrik, Cove and Commvault, including DR readinessSupport Microsoft 365, SharePoint and Azure integrations within hybrid environmentsTroubleshoot complex infrastructure issues,
lead major incidents and perform root cause analysisWork across MSP tooling including N central, Autotask and endpoint security platformsDeliver high quality support aligned to SLAs across multiple customer environmentsWhat you'll bring5+ years in infrastructure or senior service desk roles within an MSP environmentStrong experience across servers, networking and virtualisation in multi client environmentsSolid Microsoft 365 and hybrid infrastructure experienceExposure to backup, security best practice and ITIL aligned processesScripting or automation experience (PowerShell desirable)Balance Recruitment is committed to equal chance employment.
We celebrate diversity and encourage people from all sections of the community to apply.
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