If you have not worked for an MSP (at least an IT Service Provider) it is highly unlikely that you'll be considered for this position.
Position – Senior Systems Engineer (Level 3)
If you have not worked for an MSP (at least an IT Service Provider) it is highly unlikely that you'll be considered for this position.
Company: Tech Guardian
Status: 40 Hours a Week
Initial Compensation: $***** - $*****/hour (based on experience and certifications); plus travel and a significant bonus structure
Company Description
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years.
We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments.
Our office is located in Lake Elsinore, and we serve small and medium businesses throughout the Inland Empire.
Tech Guardian provides something different than what is traditionally done in the IT space.
We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime.
Our business is steadily growing, and we need engineers and technicians with a strong desire to grow with our company and be a team player.
Tech Guardian values its employees and invests in their long-term growth.
We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification.
We provide paid technical training each week and we reimburse the cost of each passed certification.
Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain robust working relationships.
Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.
Objective
Tech Guardian is seeking a Senior Level Systems Engineer with strong Networking to support our clients (Level 3).




Senior Engineers provide tier-3 escalation support for lower level engineers and technicians, resolving complex issues beyond the skill of level 1 or 2 technicians.
They also plan and engineer high level projects for clients.
They work in our network operations center in Lake Elsinore and they work on-site at our clients' facilities (within 30 miles of our office).
They work directly with clients on-site and remotely to troubleshoot problems and plan projects.
Therefore, they must have reliable transportation, exceptional customer services skills and look and act professional.
In addition, they train and direct lower level Techs.
Responsibilities
Resolve escalated tickets
Oversee testing and maintenance of client backups and BDR compliance
Proactively design solutions for a better client experience
Implement & troubleshoot Microsoft server environments
Secure data networks using industry best practices
Design complex Group Policies
Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN
Implement and configure Active Directory
Build and configure IBM/Dell/HP server equipment
Setup and implement virtual environments using HyperV/VMware
Design, setup and implement Exchange *********/M365
Configure and troubleshoot switches, routers and firewalls
Install equipment and application software
Assist helpdesk and field techs with overflow tickets
Troubleshoot and repair hardware
Plan, structure and implement migrations and other projects while directing lower level techs




Fully document all procedures and tasks and create documentation for lower level techs
Required Skills
Previous experience working for an MSP
Experience with PSA/Ticketing System and RMM tools
A service oriented attitude - you do what it takes to get the job done correctly
Have the ability to manage multiple projects simultaneously with minimum oversight
Be eager to learn, pick up new technologies and be proficient in a short time
Working knowledge of a broad range of technologies
Be a team player, avoid complaining and be motivated to advance and grow
Have a teachable and positive attitude at all times
Meticulous - you have a fine eye for details
Resourceful Problem Solver - you always find a way to make it work
Convey confidence while building rapport with clients
Reliable, trustworthy and honest
Articulate - you can communicate professionally over the phone, in person and in writing
Ability to communicate technical information to nontechnical people
Skill in organizing resources and establishing priorities
Ability to work under pressure and manage stress
About You
6+ Years Help Desk / Field Tech Experience
Degree in a related field preferred
System Admin & Network Admin Experience
Desired Certs: MCSE, CCNP, CISSP, VCP
About The Job
Occasional travel to a clients' facilities
40 hours/week (we pay overtime!)
$***** - $***** / hour (based on experience and certifications); plus travel and significant bonuses
Competitive benefits package available after 90 days
Typical shift: 7am – 4pm with some evenings and occasional weekends (on a rotational basis)
Must be able to pass a drug test
Occasionally lift and/or move up to 50 pounds
Frequently bend, lift, stand and crawl under desks
Access to top tier training materials and certifications
Learn and apply IT best-practices
#J-*****-Ljbffr

📌 Senior Systems Engineer (Level 3) (South Australia)
🏢 Tech Guardian
📍 South Australia