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Senior Customer Service Coordinator
Job Posting Date: 7 Aug ****
Company: Coates
Position Type: Permanent Full Time
The next step in your career starts here...
Permanent, Full-Time opportunityMonday to FridayGenuine career development and progression opportunities
As the Senior Customer Service Coordinator at our Emerald branch, you'll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch.
You'll enjoy variety in your role including:
Ensuring the safety of your team and Coates customersLead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.Managing administrative tasks, asset and quality management
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathwaysFlexible working options available—let's discuss what works best for youAccess to our employee discounts,



advantages and wellbeing programPurchased additional leave programNovated leasing and salary sacrifice12 weeks Paid Parental Leave in addition to government parental leave schemeVolunteering opportunities through the Coates Foundation
What you'll bring to the role
This is a senior role so you will have 5+ years in customer facing work experience, as well as:
Excellent communication skills, both written and verbalAbility to multitask and prioritiseDemonstrated problem solving skillsAbility to support and lead a teamA desire to provide amazing customer experienceTrade, or previous hire industry experience, will be highly regarded
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates.
Equipped for you.
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📌 Senior Customer Service Coordinator (Emerald)
🏢 Coates Hire Operations Pty
📍 Emerald