Care Partner/Care Manager - Support at Home
We are a not-for-profit provider of personalised in-home aged care services, supporting older people to live independently with dignity. Our team delivers practical, culturally appropriate care, with a strong focus on trust, respect, and consistency. As the sector transitions to Support at Home, we are expanding and seeking an experienced Care Partner to support clients through this change.
The role
This is a care management and coordination role focused on delivering Support at Home services. You will work closely with clients, families, and providers to plan, coordinate, and review services in line with changing needs.
You will need a solid understanding of
Support at Home
, including program structure, funding, and operational requirements. This role combines care planning, coordination, administration, and client engagement, with time split between office and client visits.
While non-clinical, you will coordinate access to allied health, nursing, equipment, and home modifications where required.
Key responsibilities
Conduct Support at Home assessments and reviews in clients' homes
Manage intake, onboarding, and service agreements
Develop and maintain care plans, budgets, and documentation
Coordinate services with internal teams and external providers
Arrange allied health,



nursing supports, and AT-HM services
Monitor budgets and funding utilisation
Adjust services in response to changing client needs
Work with rostering teams and care staff to ensure service delivery
Manage feedback and complaints in line with Quality Standards
Maintain accurate records and support continuous improvement
About you
Experience in Support at Home and/or Home Care Package coordination
Strong understanding of aged care programs and service delivery
Confident in care planning, coordination, and documentation
Experience managing budgets and funding
Strong communication and relationship-building skills
Able to work independently and as part of a team
Proficient in client systems and Microsoft Office
Requirements
Driver's licence and reliable vehicle
National Police Check (or willingness to obtain)
Full Australian work rights
Experience coordinating allied health or third-party providers
Knowledge of Aged Care Quality Standards
Experience working through aged care reform
$85,000 – $95, 000 + super (based on experience)
Not-for-profit salary packaging (PBI)
Monday to Friday role — no shift work
Supportive team environment
Prospect to grow during sector reform
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📌 Care Partner/Care Manager - Support At Home (Queensland)
🏢 All Aged Care
📍 Queensland