You'll be joining an established contact centre team within a leading superannuation organisation.
With upcoming fund changes expected to drive an increase in member enquiries, you'll be part of a supportive team helping members navigate these changes.
What are the benefits?
$37-$38 per hour
Full-time temporary opportunity through to 23 December
Brisbane-based role
Monday to Friday working hours
Opportunity to gain valuable superannuation and financial services experience
Supportive team environment with training provided
What will you be doing?
Handling inbound member enquiries via phone
Providing explicit and accurate information regarding fund changes
Listening to members and understanding their individual needs
Resolving enquiries efficiently and professionally




Maintaining accurate records of member interactions
Escalating more complex enquiries where required
What do you need?
Previous contact centre or customer service experience
Superannuation or financial services experience is highly desirable
Excellent verbal communication skills
Strong active listening and interpersonal skills
A confident and professional telephone manner
Ability to work in a fast-paced, high-volume environment
Strong attention to detail and a genuine focus on delivering a positive member experience
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📌 Call Centre Agent (Queensland)
🏢 Fuse Recruitment
📍 Queensland