Senior Technical Support Consultant - D365 CEOwn the resolution of complex customer issues across Dynamics 365 CE and Power PlatformJoin a high-performing support practice where technical depth & customer experience matter equallyUse yourexpertiseto drive proactive, high-quality support outcomes with Fusion5At Fusion5, we're more than a solutions provider - we're a Transformation Partner.
Across Australia and New Zealand, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments.
Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value.
We're deeply committed to our customers' success, and we bring that same energy and care to supporting our people.We'recurrently looking for aSenior Technical Support Consultantto join ourDynamics 365 CE & Power Platformteam within our Managed Services practice in Australia.This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands‐on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high‐quality support.This ia great opportunity to step into a senior support‐focused role where you can apply deep platform expertise, work independently, and make a visible impact on customer success - backed by a well‐established trans‐Tasman practice with strong capability and momentum.What You'll DoIn this role,you'll take end‐to‐end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure.
You'll play a key role in maintaining service quality, reducing delivery dependency, and improving the customer support experience through strong technical problem‐solving and proactive engagement.




You will:Take ownership of customer issues frominitialtriage through to resolution and closure, ensuring a high standard of service throughoutDiagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power PlatformAct as an escalation point for high‐impact or technically challenging incidentsOperate independently to resolve issues, minimising over‐reliance on delivery teams where possibleProvide clear,timelyand well‐structured communication to customers, translating technical detail into practical outcomesIdentifyrecurring issues,risksand opportunities for improvement, and take a proactive approach to problem preventionMaintainstrong casedocumentation, including root cause analysis and resolution detailContribute to continuous improvement across support processes, knowledgesharingand service qualitySupport and mentor junior team members, helping to build capability across the practiceWhat You'll BringThis role suits someone who combines robust technical depth with a customer‐first mindset, and who is confident taking ownership in a support‐led environment.You'relikely to bring:Strong experience working with Dynamics 365 CE and Dataverse in complex customer environmentsDeep capability across the Power Platform, including Power Apps, Power Automate, Power BI and Power PagesExperience working with Azure integration services such as Functions, Logic Apps and Service BusStrong troubleshooting, debugging and root cause analysis skills,



with an understanding of how AI‐assisted tools can beleveragedto accelerate diagnostics and improve support outcomesExperience working within managed services, application support, or similar customer support environmentsA proactive, self‐driven approach and the ability to work independently with minimal supervisionExcellent communication skills, with the ability to engage confidently with both technical and non‐technical stakeholdersA strong senseof ownership, attention to detail, and commitment to high‐quality customer outcomesAn interest in mentoring others and contributing to continuous improvement within the teamWhat's in it for you?"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to.
It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.At Fusion5,you'llhave the autonomy to shape a practice, the backing of an established trans‐Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes-not just output.We'reproud to be a diverse,inclusiveand forward‐thinking employer, andwe'recommitted to creating a workplace where our people feel engaged, challenged, supported and successful.
Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.Collaborative, supportive culture where people enjoy working togetherFlexible work arrangements and a genuine focus on work‐life balanceBirthday leave, volunteer days, and regular social eventsClear development pathways and opportunities to grow with the practiceWe're committed to helping our people learn, grow and thrive.Bring your personality to your application.
We value the human connection and take the time to read all our CVs - despite how helpful AI can be.
#J-*****-Ljbffr

📌 Senior Technical Support ConsultantCe (New South Wales)
🏢 Fusion5
📍 New South Wales