Craigieburn Sporting Club is seeking a friendly, self-motivated and experienced Gaming Supervisor to lead our gaming team and help deliver an outstanding experience for our members and guests.
This is primarily a full-time position; however, casual opportunities are also available for suitable candidates.
ABOUT CRAIGIEBURN SPORTING CLUB
Craigieburn Sporting Club is a busy, community-focused venue offering a bistro, members bar, functions, entertainment and an 18-hole golf course. We are proud to support local sporting clubs, charitable organisations and community initiatives.
ABOUT THE ROLE
Reporting to the venue management team, you will oversee the day-to-day operation of the gaming room. You will lead by example, support and train team members, maintain a welcoming workplace and ensure all gaming operations comply with VGCCC requirements and Club policies.
Applicants must be available to work a rotating roster that includes weekdays, weekends, evenings, late nights and public holidays.
KEY RESPONSIBILITIES
Supervise the day-to-day operation of the gaming room
Lead, support and motivate gaming team members during each shift
Deliver friendly, professional and attentive service to members and guests
Ensure compliance with VGCCC regulations, responsible gaming requirements and the Club's Responsible Gambling Code of Conduct
Promote responsible gaming practices and respond appropriately to signs of gambling harm
Support the Club's self-exclusion procedures and maintain confidentiality
Complete gaming payouts, cash handling, floats and reconciliations accurately and securely




Monitor the gaming floor and respond promptly to machine, customer or operational issues
Complete shift reports, incident reports and other required records
Assist with staff induction, training and ongoing performance development
Maintain high standards of presentation, cleanliness, safety and security
Work collaboratively with management and other departments to support smooth venue operations
Respond professionally to customer enquiries, feedback and complaints
ABOUT YOU
You will be a confident and approachable supervisor who enjoys working with people and leading a team in a busy hospitality environment.
Previous gaming, hospitality or venue supervisory experience
Current Responsible Service of Alcohol certification
Current Responsible Service of Gaming training
Current Victorian Gaming Industry Employee license
Sound knowledge of current VGCCC regulations and responsible gaming requirements
Excellent customer service and communication skills
Experience with gaming operations, cash handling and balancing
The ability to remain calm and make sound decisions in a busy environment
Strong attention to detail and a commitment to compliance
Flexible availability across days, evenings, late nights, weekends and public holidays
Professional presentation and a positive, hands-on attitude
WHAT WE OFFER
Full-time employment within a busy community-based club
Casual opportunities for suitable candidates
A supportive and friendly working environment
A varied leadership role with opportunities to develop your skills
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📌 Gaming Supervisor (Victoria)
🏢 Craigieburn Sporting Club
📍 Victoria