Job Description
Job Description
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Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth., Deliver effective store administration in line with standard procedures, including:
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Cash handling and tendering transactions
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Store multi-channel fulfilment and stock integrity
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Telephone management and enquiries
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Marketing and promotional activity
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Contribute to financial performance through effective inventory management and management of controllable expenses.
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Manage all sales channel fulfilment in line with procedures.
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Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
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Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
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Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities., Delivering effective store administration
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Managing cash handling and transactions
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Collaborating as part of a team
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Key Strengths
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Customer focus
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Results-driven
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Self-awareness
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A Final Note: This is a role with The Good Guys not with Hatch.
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About the Employer
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At The Good Guys, we're here to help families live better for less. Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
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We offer the best value,



world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
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About the Candidate
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Key Competencies for Success in This Role
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Customer Focus - Does everything through eyes of the customer.
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Drives Results - Consistently achieves results, even under tough circumstances.
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Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
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Work Environment
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Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
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Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
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Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Valuable Guys and E&S; Trading).
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Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
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We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
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Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
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Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
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Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
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#J-*****-Ljbffr

📌 Customer Service Team Member (Queensland)
🏢 Good Guys
📍 Queensland