Job Description
We are a growing MSP with a unique offering. We're seeking an experienced and motivated person with experience working in Managed Services.
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The role is based in Penrith, someone local to the area is preferable for the ease of office location. However at home is possible at times.
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Australian work authorization is required as visa sponsorship is not available.
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Skills in Microsoft 365, Google Workspace, hardware, servers, and prior knowledge and experience in with troubleshooting general IT related problems.
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Previous Service Desk experience will be highly regarded.
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Someone who takes pride in the work that they do is very important. We focus heavily on customer satisfaction.
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We believe having someone who has a great personality fit with the staff presently at the company is as important as the skills you bring with you. An attitude to learn and robust communication skills are a must.
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There will be on-call after hours rosters which will require the phone to be answered, escalated to senior staff thereafter. There is additional allowances for the roster.
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Drivers license & ability to drive a manual vehicle is good, but not mandatory.



A company vehicle may be supplied to the right candidate for this role, that includes a fuel card.
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ETS IT works with some very well known businesses in different verticals, your day to day will be very different. Some of our serviced verticals are:
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Telecommunications
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Health (Best Practice, Medical Director)
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Retail
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Pharmaceuticals
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Construction
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Legal
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Health And Fitness
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Experience with the following is preferred, however not mandatory:
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Microsoft 365* (mandatory)
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Minimum 1+ years of Microsoft 365 administration experience is required.
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GSuite / Google Workspace
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Networking, Cisco, Fortinet, Aruba, UniFi (Fortinet is preferred)
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VMWare and Hyper-V
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Security Products (CCTV and access control)
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Structured Data cabling
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Yealink
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3CX
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Training will be provided to the above candidate, knowledge and willing to learn more is essential.
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What you will receive
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Network Training ( Fortinet + Cisco)
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Work Laptop
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Microsoft Training (365 services & Hyper-V)
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Flexible work options, work from home will be available.
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📌 Msp It Service Desk - Level 1/2 (New South Wales)
🏢 ETS IT
📍 New South Wales