Structability is a dynamic and expanding force in the building insurance industry.
Our head office is located in Rockdale, and our operations span from all over NSW and ACT.
We endeavour to understand our client's business so that we can best support them in achieving their goals.We are seeking an experienced, organised, and proactive Senior Administration Officer to join our dynamic team at Structability.
This senior role is central to the smooth and efficient operation of our business, providing high‐level administrative support, overseeing workflow processes, and ensuring our clients and engineers receive exceptional service.As a senior member of the administration team, you will take ownership of daily operational functions, mentor junior staff, and contribute to continuous improvement across our administrative systems.Key ResponsibilitiesOversee daily administrative operations to ensure efficiency, accuracy, and timely task completionMentor and support junior administration staff, providing guidance and trainingDevelop and refine administrative processes to enhance workflow and service deliveryMonitor and report on KPIs, identifying trends and recommending improvementsManage complex client enquiries and support escalations with professionalism and confidenceCoordinate internal operations across engineering and administrative teamsClient communication including updates, follow ups,



and relationship managementEngineer scheduling and workflow managementOversight of digital filing, data accuracy, and internal record maintenanceRepresenting the Structability brand with professionalism and integrity at all timesSupporting office manager with administrative decision makingDemonstrated experience in a senior administrative or office management roleStrong leadership capability with the ability to guide and mentor junior staffExcellent organisational skills and a high level of attention to detailProven ability to manage competing deadlines and remain composed under pressureAdvanced written and verbal communication skillsProficiency in Microsoft Office 360Strong problem‐solving skills and initiativeAbility to work collaboratively in a close team environmentHighly DesirableExperience improving systems, processes, or workflow efficiencyConfidence handling escalations and complex client needsExperience with KPI monitoring and reportingBackground in engineering, construction, or qualified services administrationWhat We OfferA family‐run business with a warm, supportive team cultureA modern, newly fitted‐out office close to public transportCompetitive salary above industry standardsClear opportunities for career growth and leadership developmentLoyalty and baby bonusesRegular company events to foster team connection
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📌 Senior Administration Officer (New South Wales)
🏢 Structability
📍 New South Wales