Work with a leading Australian IT services organisation Voted HRD's Employer of Choice since ****❤️ Join a company with HEART (Honesty, Excellence, Agility, Respect, and Teamwork)We are looking for an experienced Desktop Support Analyst to join our Managed Services team, supporting customers across mining operations and corporate environments.You will be a proactive individual who is passionate about customer service, confident managing escalations, and comfortable operating at a senior level within a hands-on support role.If you are looking for a role in a growing and fast-paced setting where reliability, safety, and service quality are critical, then this could be the ideal next step for your career.What you'll be doingProvide onsite and remote desktop support across mining operations, ensuring reliable access to critical systems and minimising downtime for field and corporate teamsTroubleshoot hardware, software, and network issues in high‐demand environmentsOperate in line with strict safety, compliance, and site requirements, maintaining operational continuityManage and prioritise incidents, service requests, and escalations in an SLA-driven environmentMaintain ownership of complex issues through to resolution, including appropriate escalation where requiredDeliver clear,



timely updates to customers and stakeholdersContribute to documentation, process improvements, and knowledge sharing within the teamWhat we're looking for3-5 years' experience in Desktop Support, Service Desk, or a similar roleExperience working in mining, industrial, or operationally critical environments (highly regarded)Extensive knowledge of Exchange, AD, M365, Intune, AzureExperience working in an SLA-driven support environmentConfidence to manage escalations and work at a senior level within the teamA customer‐centric mindset with a proactive approach to supporting usersWillingness to travel to customer and remote sites and comply with H&S; requirementsWho is Data#3?
Listed in ****, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25.
Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji.At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace.
We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
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📌 Senior Desktop Support Analyst - Onsite/Remote, Sla Expert (Brisbane)
🏢 Data#3
📍 Brisbane