IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast‐paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewYour RoleGallagher Bassett are currently seeking a Senior Liability Claims Consultant to join our team in Brisbane or Sydney.
This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you'll be looking to solidify your career within our Global Brand.How you'll make an impactYou will add value to Gallagher Bassett across the following:Manage a portfolio of liability claims end to end, from a General Liability perspectiveInterpret public liability and professional indemnity policy wordings and apply accuratelyProvide advice to insurer clients on indemnity, liability, quantum, reserving and settlementLiaise with various third-party providers including solicitors, loss adjusters, brokers and barristersSettle claims within client service instructions, company guidelines and delegated authorityAttend client meetings where applicable (some after hours with the UK)Achieve monthly KPI's as designated by managementComply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirementsResolve complaints in accordance with company guidelinesIdentify potential fraud/recovery indicators for claims where applicablePayment approval responsibilitiesTrain and mentor claims consultants within the teamHelp with QA requirements including regular file audits of colleaguesAbout youWe're interested in hearing from people who possess:At least 5 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)5 years plus Personal Injury experience (desirable)Medical malpractice, Professional Indemnity, and Cyber experience would be advantageousExperience working with Lloyds of LondonFocused on customer / client outcomesStrong Negotiation skillsExcellent customer service skills;Excellent communication and interpersonal skillsPC literate – Database and Microsoft OfficeTime management and organisational skillsA team player that has the ability to coach and mentor fellow peersCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits includeFlexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!
And more...What we can offer youFlexible work arrangements – including some WFHPaid Parental LeaveExcellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunitiesExciting career – as our Company grows, so do the opportunities for our peopleOpportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards and employee assistance program for yourself and immediate family membersA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases,



and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)Reproductive leaveBirthday Club - have a day off during your birthday month as a gift from GB!
We value inclusion and diversityInclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment chance will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
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📌 Senior Liability Claims Consultant (Brisbane)
🏢 Gallagher Bassett Services
📍 Brisbane