Preference Floors is seeking an experienced and hands-on Branch Operations Manager to join our Victorian operation in Dandenong South. This is a broad operational management role designed to bring together the three key areas of our Victorian business — Office, Sales and Warehouse. The primary objective of the role is to ensure these departments communicate effectively, work together efficiently and provide a high level of service to our customers. You will need to understand day-to-day operations, identify issues early, coordinate people and priorities, and help create a smooth workflow across the entire branch.
Key responsibilities
Oversee and coordinate the day-to-day operation of the Victorian branch
Work closely with the office, sales and warehouse teams to ensure smooth communication and workflow
Coordinate priorities between customer orders, sales requirements, stock availability, warehouse preparation and deliveries
Support and guide office staff with daily administration and customer service matters
Work closely with the sales team to follow up customer requirements, pricing, orders and operational issues
Coordinate with warehouse staff regarding picking, dispatch, deliveries, stock movements and customer collections
Identify operational problems and work with the relevant team members to resolve them efficiently
Improve communication and cooperation between departments
Assist with staff planning, workload allocation and day-to-day operational decisions




Monitor procedures and identify opportunities to improve efficiency and customer service
About you
An experienced operations, branch, office or business manager with strong people-management skills
A confident communicator who can work effectively with office staff, sales representatives, warehouse employees, customers and senior management
Organised and capable of managing multiple priorities at the same time
Practical and willing to become involved in day-to-day issues rather than managing only from behind a desk
Able to identify problems, make sensible decisions and follow matters through to completion
Comfortable working in a fast-moving wholesale/distribution environment
Commercially minded with a strong focus on customer service and operational efficiency
Able to build positive working relationships between different personalities and departments
Confident using business systems, email and Microsoft Office
Previous experience in flooring, building products, construction materials, wholesale distribution or a similar industry would be highly regarded
About us
Preference Floors is an established Australian flooring supplier offering a broad range of timber, engineered timber, laminate, hybrid and other flooring products through our national distribution network. Our Victorian operation services flooring retailers, builders, contractors and commercial customers throughout Victoria.
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📌 Brand Operations Manager - Vic (Victoria)
🏢 Preference Floors (VIC)
📍 Victoria