Senior Trust and Safety Operations AnalystTwitch Australia Pty Ltd - J16 – Sydney NSWAbout Us:Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
It is where thousands of communities come together for whatever, every day.We're about community, inside and out.
You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together.
We're on a quest to empower live communities, so if this sounds positive to you, see what we're up to on LinkedInandX, and discover the projects we're solving on ourBlog.
Be sure to explore ourInterviewing Guideto learn how to ace our interview process.About the RoleTwitch is looking for a passionate, high energy addition to our Trust & Safety team.
Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities.
This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms.
Alongside other Analysts around the world, you'll be an essential element of Trust and Safety's efforts to foster a thriving, creative Twitch.We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates.You can work in Sydney, Australia.You WillAssess and take appropriate action on user reports of Twitch policy violations promptly and effectivelyPrioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviorsReview and respond to internal and external escalationsParticipate in shift rotation for some weekends and holidaysMaintain expert understanding of Twitch's policies, site features, and internal documentationContribute your insight and skills to the Trust & Safety team to support Twitch's global communityActively identify areas for improvement,



using a data-driven approach to understand and mitigate riskLeverage AI tooling and programmes such as SQL to build efficiencies and streamline workflowsLead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscapePerksCorporate Health Insurance & Life Insurance or Private Medical InsuranceDental, Vision & Life InsuranceSuperannuation or Pension PlanMaternity & Parental LeavePaid Time Off & HolidaysCommuter Benefits (only for the on-site employees)Amazon Employee DiscountBasic qualifications4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related fieldExperience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situationsFamiliarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiencyAbility to analyze large datasets, identify patterns, and translate findings into actionable recommendationsCuriosity and willingness to learn new tools and technologies that support proactive risk detection and investigationsExperience working with cross functional partners, including Policy, Legal, and Engineering teamsPreferred QualificationsFamiliarity with Twitch as a creatorPrevious employment at a games industry or live streaming platform companyOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
#J-*****-Ljbffr

📌 Senior Trust And Safety Operations Analyst (New South Wales)
🏢 Twitch Australia- J16
📍 New South Wales